Payroll Systems Analyst Senior/Consultant

Arizona Public Service - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

5,001-10,000 employees

Utilities

About the position

The Payroll Systems Analyst Senior/Consultant at Arizona Public Service (APS) plays a crucial role in ensuring the effective functioning of business unit or department systems. This position involves overall coordination, support, and maintenance of various systems, focusing on the development, analysis, planning, implementation, administration, and communication of a wide range of departmental systems, programs, policies, and practices. The analyst serves as the analytical expert for multiple systems and business areas, which may include system security, reporting, intranet web pages, and other defined areas. The role requires collaboration with other department functions to identify, plan, and implement solutions that maximize organizational effectiveness through technology. Additionally, the analyst partners with Information Services (IS) and leads projects aimed at process and system improvements, as well as addressing special technology needs. The position also involves developing and generating various reports and statistical summaries, while assisting in the maintenance of standardized reporting protocols to ensure data integrity and consistency. In the context of a System Transformation Project, the analyst will learn existing Payroll and Time & Labor processes from subject matter experts within APS. This role emphasizes cross-functional collaboration, where the analyst will work with end-users to create implementation plans, project timelines, and processes. Responsibilities also include assisting in the design and configuration of software parameters to ensure alignment with organizational needs, aiding in status reporting to provide updates on project progress, and identifying opportunities for continuous improvement throughout the project lifecycle. Mentoring other team members and sharing expertise is also a key aspect of this role, fostering a collaborative and knowledgeable work environment.

Responsibilities

• Participates or leads projects to formulate and define business processes, systems scope and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.
• Participates in or oversees the analysis and recommendation, installation and maintenance of new and enhancement of existing systems.
• Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs.
• Supports upgrades, patches, fixes, and new implementations by performing testing, process and system documentation, and supports end user training and roll out efforts.
• Works within areas of responsibility on process improvement initiatives, analyzing work process design, workflow and technology solutions to streamline, automate and improve work processes.
• Researches, analyzes, and resolves routine to complex business/operations problems related to systems utilized within the business units.
• Coordinates and participates in the development of effective business cases using sound cost/benefit analysis with some direction.
• Provides operational support for multiple business areas and systems, including researching and resolving system problems, system setup and maintenance, and data integrity audits.
• Writes, maintains and supports a variety of reports or queries utilizing appropriate reporting tools.
• Participates in project team assignments either as a project lead or as a key team member, coordinating activities within the functional business areas.
• Maintains documentation of system changes, business processes, guidelines and procedures, and tools and training aids needed to support business unit.
• May support application/system training to functional users.
• May be responsible for managing security for all business systems, ensuring appropriate data security controls, process and system documentation.
• May monitor and track business goals, activities, performance monitoring and issues for an assigned unit(s).
• Actively seeks knowledge and understanding of business/technical environment, priorities, procedures and processes.

Requirements

• BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area.
• An additional five (5) years experience with a strong understanding of payroll database design, structure, functions and processes, and experience with database tools.
• Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions.
• Demonstrated project/team experience and ability to prioritize work.
• Strong analytical ability to review data, see relationships and patterns as well as communication, interpersonal and organizational skills.
• Experience in managing projects and identifying and resolving issues.
• Requires proficient knowledge of emerging practices and technologies used within the area.
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.

Nice-to-haves

• Experience with specific systems in the functional area may be required.
• Skilled in consulting and project management methodologies while working with business customers and executing projects.

Benefits

• Flexible work options (home-based or office-based)
• Health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities