Payroll Tax Specialist

$50,000 - $60,000/Yr

City Personnel - Cranston, RI

Full-time - Entry Level

Cranston, RI

About the position

The Payroll Tax Specialist position is designed for individuals with a strong interest in payroll taxes and exceptional numeracy skills. This role serves as a critical stepping stone towards leadership within the organization, offering opportunities for professional growth in a collaborative and supportive work environment.

Responsibilities

• Efficiently manage a high volume of calls while delivering exceptional service.
• Coordinate scheduling, cancellations, and rescheduling of appointments as necessary.
• Inform patients about available services, procedures, and insurance information.
• Direct calls to the appropriate departments and team members.
• Maintain accurate records of all interactions and calls.
• Proactively follow up with patients to ensure satisfaction and quickly address any issues.

Requirements

• Proficiency in both English and Spanish is essential.
• Previous customer service or call center experience in the medical field is required.
• Excellent verbal and written communication skills are a must.
• Ability to multitask effectively while maintaining strong attention to detail.
• Demonstrates empathy and a dedication to patient-centered service.
• Keeps calm and composed in a fast-paced environment.

Nice-to-haves

• Knowledge of medical terminology and procedures is preferred.

Benefits

• 401(k) matching