UKG - Indianapolis, IN
posted 3 months ago
The Payroll Tax Support Specialist at UKG plays a crucial role in delivering high-quality specialty product support for our UKG Ready and Dimensions HCM Payroll Services clients. This position requires a deep understanding of payroll and payroll taxes to assist clients with various maintenance and processes within the Payroll Services module of the application. The specialist will be responsible for addressing client inquiries related to tax, post-payroll submission, period-end processing, and delivery issues. This role is essential in ensuring that clients receive timely and accurate support, which is vital for maintaining customer satisfaction and retention. In this role, you will handle a variety of cases, including amended tax returns, payroll funding, check delivery configuration, tax code updates, bank account changes, ACH returns, and other inquiries specific to the Payroll Services offering. You will utilize your payroll knowledge and experience to resolve complex issues submitted by end users, demonstrating strong problem-solving and troubleshooting abilities. The position requires initiating timely contact with clients and providing accurate resolutions on all cases, while also utilizing Salesforce to record all activities related to each case handled. Collaboration is key in this role, as you will partner effectively with internal Operations and Support teams to ensure satisfactory resolutions are provided to customers in a timely manner. Additionally, you will communicate with leadership to escalate issues when necessary, functioning productively both independently and as part of a team. This position is designed for individuals who thrive in a collaborative environment and are committed to delivering exceptional customer service.