Payroll Vendor Relationship Manager

$112,590 - $137,610/Yr

Lendmark Financial Services - Lawrenceville, GA

Full-time - Mid Level

Lawrenceville, GA

Credit Intermediation and Related Activities

About the position

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been 'Success is the only option.' Lendmark has outsourced its managed payroll services to OneSource Virtual (OSV), who in addition to managing the delivery of payroll to our employee base, is also responsible for payroll tax processing and filing, garnishment processing and employment verification. The Payroll Vendor Relationship Manager is responsible for coordination and oversight of this vendor and its services and so requires a high degree of knowledge over end-to-end payroll processes. The manager will also have heavy interaction with various internal departments, primarily Human Resources. This role reports to the Chief Accounting Officer and Controller.

Responsibilities

• Oversee payroll provider's disbursement of multi-state payroll, including garnishments, benefits, and taxes to 2,400+ employees consistent with federal and state wage and hour laws
• Working with HRIS, assist with and implement process improvements and upgrades in Workday, including but not limited to custom reporting, integrations, and testing
• Critically review and analyze payroll, benefits, and tax procedures to recommend and implement changes leading to best practice operations
• Reconcile, review, & approve payroll prior to transmission and validate confirmed reports
• Oversee OSV processing of accurate tax filings and timely year-end reporting requirements, including but not limited to W-2 processing
• Manage tier 3 employee payroll questions sent to central email inbox used for the payroll department to ensure timely and adequate responses
• Advise on internal control processes with OSV and other internal processes, including vendor oversight and compliance with Lendmark's vendor management policies and procedures
• Ensure payroll compliance with CA, CO, and AZ payroll laws (and other new states as applicable) by facilitation of timely and correct manual check payments, ACH, or debit card funding
• Ensure appropriate rates and frequencies are used by payroll provider for federal, state, and local taxes
• Provide payroll managed services-related data for budgeting and forecasting as requested for internal and external projections
• Work with OSV to ensure compliance with federal, state, and local legal requirements by studying existing and new state regulations; enforce adherence and advising management on needed actions
• Assist the accounting department and payroll provider in the completion of data needed for state returns and census reports relative to payroll
• Provide Ad Hoc reports as requested by management and other departments
• Facilitate employee benefit and liability wires/ach transfers each payroll through Treasury Department
• Validate payroll funding files for all 401K funding and maintain audit documentation
• Assist in providing requested documentation and schedules requested for year-end external auditors relative to the financial statement audit, 401K audit, and worker's compensation audit
• Prepare and maintain documentation related to tax credits available to the organization
• Maintain general ledger mapping format inside of Workday HCM and provide details as needed to the accounting department upon monthly reconciliation of those entries

Requirements

• 7+ years of experience processing multi-state payroll, 3+ years' Workday experience
• Working knowledge of end-to-end payroll best practices, including federal and state regulations
• Bachelor's degree or comparable education or training, preferably in finance function of a financial services company
• Excellent relationship building skills both with internal and external customers
• Proficiency in Microsoft office products with an emphasis in spreadsheets, databases, and word processing (including the use of VLOOKUP, SUMIF functions, and other excel functions); should be an advanced excel user
• Ability to deal sensitively with confidential material
• Strong interpersonal (verbal and written) communication skills; ability to communicate effectively with various levels of management
• Excellent decision-making, problem-solving, and analytical skills
• High organizational and prioritizing skills
• Strong work ethic and team player
• Ability to work well under tight time frames while multi-tasking and to consistently execute accurate payroll processing

Nice-to-haves

• CPP certification
• Prior Payroll System conversion experience

Benefits

• Medical, dental, vision benefits
• Paid time off
• Paid holidays
• 401(k)
• Life insurance
• Long-term disability
• Tuition assistance
• Employee assistance program
• Optional benefits such as critical care, auto, home and pet insurance, and other ancillary insurance options