About the position
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage, and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We're looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. Northrop Grumman's Chief Information Office has an opening for a well-qualified PC Network Support Technician to join our qualified, diverse, and dynamic team of on-site technical professionals. The selected candidate will be required to work on-site, full-time at our Rolling Meadows, IL campus. The individual will perform the following duties on a day-to-day basis in support of the program:
Responsibilities
- Provides technical support for computers and associated networks.
- Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
- Connects personal computers and terminals to existing data networks.
- Performs basic PC configurations.
- Instructs and assists users in the use of personal computers and networks.
- Investigates information, network, and communications needs of users.
- Completes paperwork and other tasks needed to satisfy Security requirements.
- Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
- Works with Security to remediate classified data spillage incidents.
- Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
- Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
- Works with engineers to resolve support issues, escalating to proper personnel when appropriate.
- Participates in new installations, testing, and special projects as needed.
- Spends significant portions of the day away from the desk supporting users and moving equipment.
- Exhibits good communication skills, an energetic approach, and patience with customers.
- Lifts up to 40 pounds.
Requirements
- High school diploma (or equivalent) and 2 years of experience.
- Ability to obtain and maintain a DoD Secret clearance within 6 months of your start date as a condition of continued employment.
- IAT Level II certification (ex: Security+ CE) or greater or ability to obtain within 6 months of start date as a condition of continued employment.
- Experience with Microsoft products such as Windows 10/11, Outlook, Word, Excel, PowerPoint, and Visio.
Nice-to-haves
- Active DoD Secret clearance or higher.
- Experience supporting large user populations in a secure environment.
- Proficiency in administration and troubleshooting of desktop PCs.
- Ability to work in a fast-paced environment where multiple projects are being developed and deployed simultaneously.
- Must be able to work well within a team environment and able to adapt quickly to change.
Benefits
- Exceptional benefits/healthcare
- 9/80 work schedule
- Great 401k matching program
- Flexible work arrangements
- Phenomenal learning opportunities
- Exposure to a wide variety of projects and customers
- Friendly team environment
