PC Refresh Tech (Cedar Rapids)

Innovien Solutions - Cedar Rapids, IA

Full-time - Entry Level

Cedar Rapids, IA

Administrative and Support Services

About the position

The PC Refresh Tech position at Innovien Solutions involves providing desktop support in a high-volume environment for a global client in the aerospace and defense industry. The role focuses on troubleshooting and maintaining PC hardware and software, ensuring optimal performance and security of computer systems, and supporting a high visibility initiative to streamline support processes across the organization. This is an on-site position located in Cedar Rapids, IA.

Responsibilities

• Supports, maintains, develops and troubleshoots the operational network computer and telecommunication systems and related hardware and software components.
• Performs hardware and software installations, upgrades and maintenance of network computer systems, components and applications.
• Provides and implements measures to improve the performance, security and/or availability of computer (operating) systems, components and applications.
• Monitors and documents computer (operating) systems, applications and hardware operational statistics (usage, performance, security/access, errors, availability, etc.).
• Ensures business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.
• Installs, configures, troubleshoots and maintains end-user systems and applications.

Requirements

• 2+ years' experience troubleshooting and supporting PC, hardware, desktop environments at an enterprise level
• Experience working with ServiceNow or similar ticketing system
• Experience and working knowledge within MS Windows 7 and above
• Strong knowledge of the Office Suite - Outlook, Word, Excel, Exchange, etc.
• Strong communication and customer service mentality

Nice-to-haves

• ITIL Certified
• Associates Degree
• MCSE Certification

Benefits

• Competitive salary
• Exposure to a Fortune 50 organization
• Opportunity to work in a large enterprise environment