PC Support Specialist- Full Time

Barton Health • South Lake Tahoe, CA

430d

About The Position

The PC Support Specialist at Barton Health is responsible for the installation, support, and repair of personal computers, printers, and related software and devices. This role serves as the first point of contact for technical assistance, ensuring timely responses to user requests and maintaining the Help Desk issues database. The specialist will also provide on-call support and backup for other IT roles within the organization, contributing to the overall efficiency of the IT department.

Requirements

• High School Diploma or GED required.
• Associates degree preferred.
• Minimum two years' experience in Information Systems or IT education equivalent.
• Hospital or other health care environment experience preferred.
• Demonstrated knowledge of virtual desktops, PCs, mobile devices, PC software, mobile apps, peripherals, servers and client PC connectivity (ethernet, TCP/IP and VPN).
• Experience with personal computer configuration, diagnosis and repair.
• Customer-oriented and cool-tempered.
• Familiarity with data communications.
• Ability to organize and handle multiple priorities.
• In compliance with patient safety standards, must be able to effectively communicate in English; bilingual abilities preferred.

Nice To Haves

• Google Collaboration Apps, VMWare, IOS and OS X knowledge a plus.
• A+, Network+, or other similar industry-recognized certification is preferred.
• ITIL Foundations certification preferred.

Responsibilities

• Provide consistently exceptional care at all times.
• Serve as the first point of contact for customers seeking technical assistance or services over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Schedule an on-site visit with the customer if needed to resolve the issue or provision the service.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record issues and requests and their resolution and fulfillment in the logs.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Create accounts and configure hardware as part of the onboarding process.
• Manage and monitor internal assets to ensure accurate inventory records.
• Contribute to the effective implementation of organizational projects.
• Provide on-call support on a scheduled basis.
• Respond to the needs of the department by performing other duties, as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED