PC Support Technician

Radiant Digital - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

About the position

The PC Support Technician will provide on-site technical support for desktop computers, printers, and related hardware and software. This role involves troubleshooting, installing, and maintaining IT systems while ensuring quality customer service and effective communication with the project team. The technician will also participate in software rollouts and provide training to end-users.

Responsibilities

• Configure and install software for IT user desktops and laptops
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware
• Maintain desktop software and hardware
• Support the mobile workforce
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems
• Troubleshoot problems using scripts and checklists as guides
• Escalate to Tier 3 support when necessary
• Document problems and resolutions
• Perform end-user training, as required
• Provide quality customer service
• Participate in the testing and evaluation of new desktop packages
• Implement prototypes

Requirements

• A bachelor's or master's degree in Computer Science, Information Systems, or related field, or four years of equivalent work experience
• Two or more years of experience in Tier 2 customer support for desktop computers, printers, scanners, etc.
• Experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows OS, Office, Outlook, and Internet Explorer
• Experience installing and troubleshooting computer hardware and software in both network and standalone environments

Nice-to-haves

• Experience solving computer problems over the phone
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP)
• Experience with installing and troubleshooting 3270 emulation software
• Experience installing, diagnosing, and repairing hardware including hard drives, RAM, processors, CD-RW, DVD-RW, and other peripherals
• Experience using imaging software for deploying desktop PCs
• Experience providing VoIP phone support and VPN client support
• Experience working for a criminal justice agency
• Knowledge of IT standards in a criminal justice environment
• Experience supporting end users in a criminal justice environment

Benefits

• Continuous growth opportunities
• Access to cutting-edge technology
• Challenging and impactful projects