PC Technician Support, Advanced

BlueShield Of California - El Dorado Hills, CA

Full-time - Mid Level

El Dorado Hills, CA

About the position

The Technical Support Specialist role within the Technology Services and Operations team focuses on providing high-quality support for endpoint systems and technology. This position involves assisting customers with computer issues, both onsite and remotely, while ensuring a superior customer experience. The role includes imaging and deploying systems, documenting service requests, and maintaining asset tracking systems. The company emphasizes leadership development and continuous learning, seeking individuals who excel in creative problem-solving and team building.

Responsibilities

• Provide direct installation, diagnostic, and problem resolution for all personal computer (PC) hardware and software.
• Assist team members with testing, validation, and deployment of operating system and application upgrades.
• Perform workstation provisioning tasks, including installation and configuration of Microsoft Windows operating systems.
• Guide others in the processes for workstation provisioning and deployment.
• Support and troubleshoot desktop and laptop workstations, including hardware and software issues.
• Act as a Subject Matter Expert for End User Support processes and procedures.
• Utilize tools for administration of Microsoft Windows workstations, including remote access and application installations.
• Implement and troubleshoot workstation file and folder permissions.
• Provide guidance on Active Directory configurations for end-user workstations.
• Support mobile devices and maintain workstation equipment inventory.

Requirements

• Minimum of 3 years of experience in technical support or related field.
• Vocational or technical education in addition to prior work experience is desired.
• Experience with Microsoft Client Operating systems, particularly Win10, in an operational support role.
• Experience with Microsoft Office applications in a mid to large organization.
• Familiarity with Cisco AnyConnect and security products on macOS and Windows.
• Experience in creating support documentation and training manuals.
• Proficient in Active Directory and related services such as DNS and DHCP.
• Deep understanding of macOS and iOS platforms, particularly Catalina and BigSur.

Nice-to-haves

• Experience troubleshooting and supporting iOS and Android mobile devices in regulated environments.
• Willingness to learn custom reporting in JAMF, Microsoft Endpoint Manager, and SCCM.

Benefits

• Competitive salary based on experience and location.
• Opportunities for professional development and growth.
• Supportive work environment focused on leadership development.