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Robert Half - Saint Paul, MN
posted about 2 months ago
Full-time - Entry Level
Saint Paul, MN
Administrative and Support Services
About the position
The PC Technician role at Robert Half involves assisting with the setup and maintenance of computer systems, focusing on the management of leased equipment. This position is crucial for ensuring that all incoming and outgoing equipment is properly handled, configured, and returned, while also providing excellent customer service and support.
Responsibilities
- Assist in unboxing and inventorying incoming equipment.
- Utilize Software Center Configuration Manager (SCCM) for equipment imaging.
- Collaboratively work with senior technical staff in equipment placement, which may occasionally involve travel between city sites.
- Evaluate any physical damage to the equipment, both incoming and outgoing.
- Handle the removal, disk wiping, and packing of equipment for vendor return.
- Perform basic troubleshooting of hardware/software using standard Dell and other Microsoft tools.
- Provide customer service and address customer inquiries.
- Assist in the management of tickets within our ServiceNow tracking system.
- Monitor customer accounts and take appropriate action when necessary.
- Maintain accurate customer credit records and process customer credit applications efficiently.
Requirements
- Minimum of 2 years of experience as a PC Technician or in a similar role
- Proficiency in Computer Hardware and Configuration Management
- Familiarity with Dell Technologies, IBM, and Microsoft products
- Experience with Microsoft Access and Active Directory
- Knowledge of Computer Systems and Deployments
- Demonstrated expertise in Deskside Support
- Ability to manage multiple tasks and work under pressure
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Relevant certification or degree in Computer Science, IT or related field would be advantageous
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
