PC Technician

TEKsystems - Vicksburg, MS

Full-time - Entry Level

Vicksburg, MS

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The PC Technician role at TEKsystems involves providing second-tier support to end-users for various IT-related issues, specifically focusing on PC, server, and mainframe applications and hardware. The technician will work under general supervision to resolve problems that first-tier help desk support cannot address, ensuring efficient operation and user satisfaction. This position requires an active Secret Clearance and on-site work in Vicksburg, MS, with responsibilities including software installation, hardware troubleshooting, and user training.

Responsibilities

• Provide second-tier support to end-users for PC, server, and mainframe applications and hardware.
• Troubleshoot and resolve issues that first-tier help desk support cannot address.
• Simulate or recreate user problems to identify and correct core issues.
• Recommend systems modifications to reduce user problems.
• Perform software installation and configuration for personal computers.
• Conduct technical, operational, and training support to users of personal computers.
• Install and test personal computers, printers, and other peripherals.
• Configure operating systems and load application software programs.
• Troubleshoot printer, computer, and peripheral incidents.
• Perform hardware and software diagnostics and coordinate repairs.

Requirements

• 3-5 years of experience in PC/Desktop/IT support.
• CompTIA A+/CompTIA Net+/CompTIA Sec+ certification (must have one of these).
• Active Secret Clearance.
• Current DoD 8570 IA Baseline Certification, IAT Level I (e.g., A+ CE, Network+ CE).
• Experience supporting Windows 7, Windows 10, and MS Office 2013.
• Experience using Remedy or a similar ticketing system.
• Strong analytical and follow-through skills.
• Strong verbal and written communication skills.

Nice-to-haves

• Experience maintaining Lexmark, HP, or Ricoh printer devices.
• Prior USACE/ACE-IT experience.
• Experience working in a DoD environment.
• Experience supporting Office 365.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth contributions
• Voluntary Life & AD&D insurance for employees and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave