FirstLight Home Care - Grafton, OH
posted 2 months ago
The On-Call Coordinator plays a crucial role in managing and addressing calls made to the emergency number by clients, referral sources, or caregivers. This position is essential for ensuring that all shifts are filled and that clients receive the care they need without interruption. The Coordinator will handle a variety of calls, including those from clients wishing to cancel or modify their upcoming shifts, caregivers notifying the office of their inability to work, and referral sources discussing prospective or existing clients. In this role, the On-Call Coordinator is responsible for updating the schedule and notifying caregivers of any canceled shifts. They will actively work to fill open shifts, either by finding a replacement caregiver or stepping in themselves as a substitute for the regular caregiver. This requires effective communication with the Operations team to ensure that staff assignments are managed efficiently and that all shifts are filled to meet client requirements. The Coordinator will also communicate daily with office staff to keep everyone informed of any changes to the schedule, ensuring a smooth operation and high-quality care for clients. The On-Call Coordinator will be compensated at a rate of $10.50 per hour while on-call, regardless of the number of calls received. If they step in to cover a shift, they will be paid $16 per hour for the duration of that shift. This position offers flexibility with available day, evening, and overnight shifts, making it suitable for individuals seeking part-time or full-time work.