PCC - General Offices

Brident Dental And Orthodontics - Hurst, TX

Full-time

Hurst, TX

About the position

The Patient Care Coordinator serves as the primary point of contact for patients at our dental offices, responsible for creating a welcoming environment and ensuring excellent customer service. This role involves coordinating treatment services, nurturing patient relationships, and achieving personal sales goals while supporting team objectives. The Coordinator plays a crucial role in enhancing the patient experience and driving patient retention.

Responsibilities

• Set and achieve personal sales goals while supporting the goals of the team
• Greet patients in a timely, professional and engaging manner
• Introduce new patients to the office and staff
• Provide patient consultations and communicate information about recommended treatments
• Discuss cost of service, insurance coverage, and payment options with patients
• Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
• Nurture the patient relationship to encourage patient retention
• Work as a team player to ensure each customer receives the best service possible
• Support strategic local marketing initiatives that help drive brand awareness and new patient growth

Requirements

• 2 years of sales, customer service or related work experience
• Bilingual Spanish-English skills preferred
• Ability to positively and proactively handle patient concerns and prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes
• Excellent communication and interpersonal skills
• High level of ownership, accountability and initiative
• Friendly, outgoing and motivated personality

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance