Western Dental Orthodontics - Rancho Cucamonga, CA
posted 2 months ago
Full-time
Rancho Cucamonga, CA
Ambulatory Health Care Services
About the position
The Patient Care Coordinator serves as the primary point of contact for patients at Western Dental & Orthodontics, responsible for creating a welcoming environment and ensuring excellent customer service. This role involves coordinating treatment services, nurturing patient relationships, and achieving personal sales goals while supporting team objectives.
Responsibilities
- Set and achieve personal sales goals while supporting the goals of the team
- Greet patients in a timely, professional and engaging manner
- Introduce new patients to the office and staff
- Provide patient consultations and communicate information about recommended treatments
- Discuss cost of service, insurance coverage, and payment options with patients
- Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
- Nurture the patient relationship to encourage patient retention
- Work as a team player to ensure each customer receives the best service possible
- Support strategic local marketing initiatives that help drive brand awareness and new patient growth
Requirements
- 2 years of sales, customer service or related work experience
- Bilingual Spanish-English skills preferred
- Ability to positively and proactively handle patient concerns and prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Excellent communication and interpersonal skills
- High level of ownership, accountability and initiative
- Friendly, outgoing and motivated personality
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
