PCS Business Operations Specialist Sr

$116,974 - $187,158/Yr

Capital International Group - Los Angeles, CA

Full-time - Senior

Los Angeles, CA

Insurance Carriers and Related Activities

About the position

As a Senior Business Operations Specialist at Capital Group, you will be instrumental in driving product and process improvements within Private Client Services. This role involves collaborating with business owners and stakeholders to design effective business processes, identify operational gaps, define future requirements, and develop business cases to enhance operational efficiency.

Responsibilities

• Lead design sessions and capture requirements in partnership with the technology team to ensure timely delivery of product development.
• Drive product management and process improvements, focusing on initiatives that optimize business processes and operations.
• Support and improve user engagement by leading UAT, iterative sprint testing, and providing guidance and solutions to enhance overall processes.
• Partner with business stakeholders to develop and implement continuous improvement recommendations, regularly driving the voice of the customer.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of experience in a similar role, preferably within the Financial Services/Asset Management industry.
• Demonstrated ability to work collaboratively with senior leadership and cross-functional teams.
• Strong communication, presentation, persuasion, and interpersonal skills.
• Analytical and continuous improvement mindset, with proficiency in using data to inform decisions and measure success.
• Proven track record of working in a fast-paced, dynamic environment and adapting to changing priorities.
• Experience in drafting and managing business updates for various audiences and levels of management.
• Exceptional problem-solving skills and the ability to develop clear and comprehensive recommendations on next steps.

Benefits

• Individual annual performance bonus
• Annual profitability bonus
• Retirement plan with 15% contribution of eligible earnings