Complete Home Care - Lake Worth, FL
posted about 2 months ago
Full-time
Lake Worth, FL
Administrative and Support Services
About the position
The Home Health Scheduler/Care Coordinator is responsible for coordinating patient shifts and visits, maintaining scheduling records, and ensuring effective communication between office and field staff. This role supports the agency's day-to-day operations and addresses the administrative needs of clients and caregivers, ensuring compliance and efficient service delivery.
Responsibilities
- Coordinate patient shifts and visits for field staff.
- Maintain scheduling records and care logs.
- Communicate scheduling changes between office and field staff.
- Support agency leaders in day-to-day operations and compliance.
- Address administrative needs of clients and caregivers.
- Ensure timely staffing and scheduling visits, including reassignments or call-in replacements.
- Ensure accurate time and mileage entries for client billing and payroll.
- Follow through with field staff and patients/families regarding care reports and communications.
- Work with the Care Manager on HR initiatives such as recruiting and onboarding.
- Maintain a current client roster with necessary information.
- Ensure caregivers meet HR requirements and possess necessary skills.
- Communicate effectively with clients, families, and healthcare professionals.
- Oversee agency communications including telephones, mail, and email.
- Promote financial success by managing caregiver pay rates and limiting overtime hours.
- Participate in in-service programs for professional growth.
- Handle after-hours administrative duties as assigned.
Requirements
- At least one (1) year experience in a general office environment.
- Home health experience is a must.
- Ability to communicate verbally and in writing effectively.
- Computer skills are required.
- Must read, write, and comprehend English.
- High school diploma or equivalent.
- Current driver's license in good standing.
