Pediatric Program Coordinator

$55,200 - $95,900/Yr

University of California - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Educational Services

About the position

The Pediatric Cardiology Program Coordinator for the UCSF Pediatric Specialties provides individualized assistance and support to patients throughout their care with the Pediatric Heart Center, serving as a resource and advocate for pediatric patients and families while they are going through the journey of diagnosis, treatment, and recovery. The service is offered to pediatric patients from their initial visit to their ongoing post-treatment appointments after discharge and ongoing monitoring throughout the patient's pediatric life. The Pediatric Cardiology Program Coordinator's primary goals are to increase patient satisfaction and to optimize care and outcomes. S/he acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. S/he guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. The Pediatric Cardiology Program Coordinator provides patient care coordination by serving as a communication bridge, when needed, between the patient, family, and the practitioners and services s/he may require during their treatment. This involves developing expertise in the operations and systems underlying all service areas directly or indirectly related to Cardiology, including UCSF interdepartmental support for patients receiving care outside of Cardiology Services. The position requires self-initiative, as well as exceptional social skills and emotional intelligence in order to support patients with a wide variety of psycho-social needs and the ability to effectively communicate with faculty and staff throughout the clinical enterprise. To be effective in the position, the Pediatric Cardiology Program Coordinator shall remain current on ambulatory care protocols that affect patients' post-discharge care on an outpatient basis. This position is a vital and integral part of the patient-centric care mission and direct patient education efforts of UCSF Pediatric Cardiology. It is the common goal of these programs to ensure patients have full, equitable, and convenient access to the clinical services cross-bay they require and to the health education information needed to make informed decisions about their care.

Responsibilities

• Provide individualized assistance and support to pediatric patients and families throughout their care journey.
• Act as a communication liaison to understand and address patients' non-clinical needs and concerns.
• Guide patients and families to a broad range of services and information to promote healing and satisfaction.
• Serve as a communication bridge between patients, families, and healthcare practitioners during treatment.
• Develop expertise in operations and systems related to Cardiology services and interdepartmental support.
• Remain current on ambulatory care protocols affecting post-discharge care on an outpatient basis.
• Contribute to patient-centric care mission and direct patient education efforts.

Requirements

• Bachelor's degree or equivalent experience in a healthcare environment (3+ years).
• Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations.
• Knowledge of Medical Terminology.
• Strong skills in data collection, compilation, and analytical techniques.
• Ability to comprehend and assess patient grievances and locate appropriate resources for assistance.
• In-depth knowledge of the organization and issue resolution processes.
• Strong interpersonal and customer service skills.
• Ability to communicate effectively with a diverse population of patients, staff, and physicians.
• Excellent analytical and problem-solving skills.
• Ability to develop solutions and recommend changes with follow-through on implementation.
• Excellent written and verbal communication skills.
• Proficiency with Windows-based software including Microsoft Word, Excel, and Outlook.

Nice-to-haves

• Bilingual or multilingual capability (Spanish, Cantonese, Russian).

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan options.
• Paid time off and holidays.
• Professional development opportunities.
• Employee wellness programs.