Netcare - Columbus, OH

posted about 1 month ago

Full-time - Entry Level
Columbus, OH
Ambulatory Health Care Services

About the position

The Peer Support Specialist for the Community Mobile Team at Netcare Corporation is responsible for providing essential peer support services to clients who are receiving crisis and follow-up services in the community. This role is integral to the Community Mobile Team, acting as a liaison between clinicians, the community, and clients, while offering a lived-experience perspective that is crucial to Netcare's trauma-informed care approach. The position requires the individual to be available for shifts that include 10:00 AM to 10:00 PM from Thursday to Saturday and 12:00 PM to 10:00 PM from Sunday to Wednesday. As a Peer Support Specialist, the individual will be trained and approved by the Ohio Mental Health and Addiction Services (OMHAS) and will utilize their training in Trauma Informed Care to recognize the impact of trauma on both themselves and the clients they serve. The role involves documenting observations and interactions in electronic health records, assisting in potentially dangerous situations to ensure safety, and providing exceptional customer service to clients and community members. The specialist will also engage clients in their recovery process, supporting their personal recovery goals, and helping them navigate the mental health system. The position does not supervise any other positions but requires the specialist to maintain productivity standards and respond to internal communications in a timely manner. The role also includes training fellow personnel on the unique role of a peer support specialist and representing peers in Trauma Informed Care meetings and other committees as assigned. Overall, this position is vital in fostering a supportive environment for clients and promoting recovery through shared experiences and advocacy.

Responsibilities

  • Provide peer support services to clients receiving crisis and follow-up services in the community.
  • Act as a liaison between the clinician, community, and client, offering a lived-experience perspective.
  • Document observations and interactions in electronic health records.
  • Assist with dangerous and potentially dangerous situations to ensure client/worker safety.
  • Interact with clients to help them feel comfortable while at Netcare.
  • Provide exceptional customer service to clients, community members, coworkers, and other professionals.
  • Document and bill appropriately for all client interactions.
  • Maintain productivity standards as determined by management.
  • Review email and internal mail delivery daily and respond if needed in a timely manner.
  • Provide services to clients in person or via telephone, including assisting in the implementation of treatment plans and monitoring client behaviors.
  • Use personal recovery experience to assist clients in developing skills and knowledge needed for recovery.
  • Engage clients and support their personal recovery goals, including community networking and advocacy.
  • Train fellow personnel on the unique role of peer support specialist.
  • Represent peers in Trauma Informed Care meetings and other committees as assigned.

Requirements

  • Valid Driver's License required.
  • Certified Recovery Specialist certification required.
  • High school diploma or GED required; BA/BS in mental health/social services field preferred.
  • Completed Ohio Peer Supporter/Peer Specialist training and received certification through Ohio Mental Health and Addiction Services required.
  • Experience with mental health/drug and alcohol, and/or crisis intervention services preferred.
  • Basic computer, telephone, and exceptional customer service skills required.

Nice-to-haves

  • Experience in patient care is preferred.
  • Ability to relate to clients from diverse backgrounds, including age, race, ethnicity, sex, LGBTQ+ status, and economic circumstances.
  • Ability to achieve and maintain certification in required training programs.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
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