Peer Warmline Specialist - CPRC or CPSS

$38,480 - $38,480/Yr

Common Ground - Pontiac, MI

Part-time,Full-time - Entry Level

Remote - Pontiac, MI

Educational Services

About the position

The Peer Warmline Specialist at Common Ground is a remote position focused on providing peer support to individuals in crisis. The role involves assisting callers in developing coping skills and wellness plans, connecting them to necessary resources, and maintaining confidentiality while documenting interactions. This position is essential in helping individuals navigate crises related to mental health, substance use, and other challenges, contributing to the organization's mission of offering hope and recovery.

Responsibilities

• Login to helpline applications
• Accept incoming calls, chats and/or texts
• Support callers to develop their own coping skills and wellness plans
• Connect callers to the MiCAL crisis line, as needed
• Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
• Document each encounter while in-call
• Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned

Requirements

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• MDHHS Certified Peer Support Specialist
• Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

Benefits

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
• Competitive wages