Pega Business Analyst

ITBMS - Marlborough, MA

Full-time - Mid Level

Marlborough, MA

Administrative and Support Services

About the position

The Pega Business Analyst role is focused on facilitating requirements gathering and analysis to improve business processes within the banking domain. The position involves working closely with stakeholders to develop product roadmaps, analyze existing processes, and create user stories in an Agile framework. The analyst will also guide offshore teams and ensure that the product backlog is well-maintained to support development efforts.

Responsibilities

• Facilitate requirements gathering sessions with stakeholders.
• Assist Product Owner in building product roadmaps in line with organizational priorities.
• Analyze AS-IS processes to identify gaps and needs in existing processes and systems.
• Develop To-Be processes addressing all gaps and needs of customers.
• Work with stakeholders to understand and gather requirements.
• Elicit functional requirements and develop user stories in Agile framework.
• Coordinate ad-hoc meetings with SMEs for requirement clarifications/elaboration.
• Guide offshore business analysts in line with product roadmap to ensure sufficient backlog for team to develop increment.
• Create mock-ups and wireframes as part of requirements elaboration and user stories (JIRA).
• Facilitate client review and requirements approval.
• Brainstorm with clients and help them prioritize requirements for each sprint and arrive at timelines.
• Maintain and groom product backlog.
• Facilitate walkthrough sessions for Development and QA teams.
• Conduct root cause analysis for defects encountered by business users during UAT.
• Manage change requests for new features and enhancements identified during sprint.
• Prepare presentations showcasing project metrics, risks, and mitigation strategies.

Requirements

• 7+ years of expertise as a Business Analyst in the banking domain (CRM, Retail, and Commercial).
• CPBA (Certified Pega Business Architect).
• Strong understanding of Business Process Automation tools like Pega.
• Experience in Agile Scrum methodology.
• Hands-on experience in JIRA.