Pega CDH Data Engineer II

System One - Vienna, VA

Full-time - Mid Level

Vienna, VA

Administrative and Support Services

About the position

The Pega CDH Data Engineer II serves as a technical subject matter expert, providing operational support and developing solutions for importing and ingesting customer data into Pega CDH on Pega Cloud. This role involves guiding the design and development of applications to support Pega Marketing systems, solving complex problems, and ensuring operational stability and efficiency.

Responsibilities

• Support a team of Level 2 engineers for Pega applications
• Respond to end users for Incidents and Problems for multiple Pega applications
• Coordinate Level 3 Support when required
• Provide comprehensive day-to-day operational support
• Support and coordinate recovery operations in the event of operational failure
• Recommend, develop, and maintain complete and accurate documentation for supported environments
• Coordinate availability and performance monitoring activities and execution of scheduled maintenance activities
• Provide technical support and troubleshooting
• Perform analysis of applications and enhancements for process improvement or re-engineering
• Coordinate, document and evaluate unit testing for software defects
• Perform root cause analysis to identify and resolve recurring technical problems
• Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility
• Evaluate possible designs, improve methods, and implement optimizations
• Create and maintain APIs between Pega and other services/applications
• Document best practices for data models, data loads, query performance and enforce with other team members
• Implement integration plans and interface with testing teams to incorporate plans into the integration testing process
• Develop custom systems integration solution components as dictated by business requirements
• Ensure the security and integrity of solutions including compliance with the organization, industry engineering and Information Security principles and practices
• Ensure compliance with corporate Incident, Problem and Change Management Practices, standards and procedures
• Analyze and validate data sharing requirements within and outside data partners
• Work directly with business leadership to understand data requirements; propose and develop solutions that enable effective decision-making and drives business objectives
• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
• Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Ensure clear, concise and effective communication of material
• Flexible to on-call rotation needs, open to work in shifts including weekend coverage as per needs

Requirements

• Bachelor's degree in Information Systems/Technology, Computer Science, Engineering, or related field, or equivalent combination of education, training, and experience
• Working knowledge of banking/financial industry standards and practices
• Very good understanding of SQL (Advanced level)
• Experience with processing various file types
• Experience in ITIL Service Operations including Incident, Problem, & Alert Management
• Hands-on experience with Pega 8.x, PostgreSQL and Cassandra
• Hands-on experience with services and connectors/APIs
• Experience in understanding existing data model and create new data models
• Hands-on experience using data page, user interface, job scheduler and report definition
• Hands-on experience using dataflows and datasets
• Knowledge of the PRPC Architecture and PRPC design and implementation
• Knowledge of Pega Application packaging, deployment, Pega DevOps, security, rulesets, portals, reports, and other Pega OOTB tools
• Demonstrates change management and/or excellent communication skills
• Experience leading/training junior team members on Pega application and incidents
• Experience with PDC and server monitoring and agents monitoring
• Experience analyzing log files and reports from application sources
• 5+ years of experience in application support and incident and problem management
• 5+ years supporting Pega applications
• Pega Cloud experience
• Pega Certified System/Senior System Architect
• Experience on all Pega products including Deployment Manager and CDH
• Extensive debugging skills in PRPC using tracer, clipboard, and rules inspector