Pega Site Reliability Engineer

$98,000 - $145,000/Yr

S&P Global - Boulder, CO

posted 4 months ago

Full-time - Mid Level
Boulder, CO
10,001+ employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Site Reliability Engineering (SRE) team at S&P Global Ratings plays a crucial role in enhancing the stability of Pega-based workflow applications. While the team does not engage in code development, it possesses the expertise to analyze existing code, replicate issues in lower environments, and provide effective workarounds to users. The SRE team collaborates closely with various stakeholders, including business analysts, developers, and product teams, to ensure that production solutions are delivered efficiently. The team's goal is to evolve into full-stack engineers, thereby improving support for the user base and enhancing overall system reliability. In this role, you will be responsible for conferring with systems analysts, engineers, and programmers to design systems and gather information regarding project limitations, capabilities, performance requirements, and interfaces. You will coordinate the installation of software systems and develop or direct software system testing and validation procedures. Additionally, you will modify existing software to correct errors, adapt it to new hardware platforms, and improve performance. Your responsibilities will also include storing, retrieving, and manipulating data for analysis of system capabilities and requirements, as well as supervising the work of colleagues and other technical personnel. This position offers a competitive salary range of $98,000 to $145,000, depending on geographic location and individual qualifications. The role is also eligible for an annual incentive plan, although it does not include additional compensation such as bonuses or commissions. S&P Global provides a comprehensive benefits package to support employees in their professional and personal lives, emphasizing health, wellness, continuous learning, and family-friendly perks.

Responsibilities

  • Confer with systems analysts, engineers, programmers, and others to design systems and obtain information on project limitations and capabilities, performance requirements, and interfaces.
  • Coordinate installation of software systems.
  • Develop or direct software system testing or validation procedures, programming, or documentation.
  • Modify existing software to correct errors, adapt it to new hardware platforms, or upgrade interfaces and improve performance.
  • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
  • Supervise the work of colleagues, technologists, technicians, and other scientific personnel.

Requirements

  • Bachelor's Degree in Computer Science or equivalent.
  • 8 Years of Pega experience through version 8.X.
  • Experience with Pega tools such as Clipboard, Tracer, SMA, PLA, and PAL.
  • Understanding of Pega administration with WebSphere Application server.
  • Ability to design and execute SQL scripts for backend data fixes.
  • Experience with Splunk Monitoring.
  • Effective communication skills to interact with business analysts and team members to solve application issues.
  • Collaboration skills to monitor, track, present, and direct various team members for SRE-related internal projects.
  • Awareness of when to escalate issues that may impact billable products through incident tickets or monitoring tools.

Nice-to-haves

  • Bachelor's Degree in Computer Science or equivalent.
  • Experience with Pega versions 7.X and 8.X.
  • Basic knowledge of Java.
  • Experience with SQL Scripting.
  • Familiarity with Cloud Platforms utilizing Containers (CaaS/FaaS).

Benefits

  • Health care coverage designed for the mind and body.
  • Generous time off to keep you energized.
  • Access to resources for continuous learning and career growth.
  • Competitive pay and retirement planning options.
  • Family-friendly perks for partners and children.
  • Retail discounts and referral incentive awards.
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