People & Culture Compliance & Operations Manager

Poet Software - Sioux Falls, SD

Full-time - Mid Level

Sioux Falls, SD

Professional, Scientific, and Technical Services

About the position

This position is a new role within the People & Culture team at POET, aimed at delivering world-class people operations. The role involves building an efficient operations function, managing key projects, and ensuring compliance with relevant laws and policies. The ideal candidate will be comfortable starting from scratch and improving existing processes, working closely with various teams to enhance service delivery and support the company's mission.

Responsibilities

• Build an operations function focused on efficient people transactions and outstanding customer service.
• Manage key operations projects to ensure timely and effective delivery.
• Own amendments to the Team Member Handbook and Total Rewards & Benefit Book.
• Propose verbiage, obtain approvals, track changes, and roll out changes to the team member base.
• Facilitate 'Management of Change' best practices.
• Create, monitor, and improve on key service delivery metrics.
• Act as a liaison between IT and People & Culture to determine system priorities and coordinate system releases.
• Lead master data governance for the HRIS system.
• Efficiently manage ad hoc and routine reporting requests.
• Automate processes and implement improvements to POET processes and HRIS system.
• Conduct internal audits to ensure compliance with policies and procedures.
• Identify and mitigate risks within People & Culture processes.
• Serve as the Record Retention Officer and manage team member files and audit strategy.
• Create training schedules for compliance programs and monitor completion.
• Effectively manage the team by recruiting, selecting, orienting, and training team members.

Requirements

• Bachelor's/Associate's degree required, preferably in Human Resources, Business, or similar.
• 5+ years of relevant experience in HR operations.
• Demonstrated experience managing an HRIS platform and strategy, with Workday experience preferred.
• Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) certification preferred.
• Strong negotiation, consulting, and influencing skills with various stakeholder groups.
• People-centric focus to create a world-class experience within people operations.
• Strong business acumen and data analytics skills to make process improvements.
• Effective communication skills, both written and verbal.

Nice-to-haves

• Experience in cross-functional project leadership or participation.
• Innovative problem-solving skills.
• Optimistic and open-minded attitude.

Benefits

• Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locations
• Competitive pay, including shift premium pay for qualifying positions
• Quarterly Profit-Sharing Bonuses and Bi-Annual Incentive Bonuses
• Individual and family plans for health, dental, & vision insurance
• Generous employer Health Savings Account contribution
• Paid Parental Leave
• Multifaceted wellness program
• Onsite fitness centers or fitness reimbursements
• 401K with company match
• Paid time off and paid holidays
• Tuition reimbursement
• Excellent work-life balance with a 'family-first' culture
• Safety and cold weather gear reimbursements
• Discounted home and auto insurance