People & Culture Operations Coordinator

$50,000 - $50,000/Yr

Petal Sweet Cleaning Service - Medina, OH

Full-time - Entry Level

Medina, OH

11-50 employees

About the position

The People & Culture Operations Coordinator at Petal Sweet Cleaning is a dynamic role focused on enhancing workplace culture, supporting employees, and ensuring smooth operations. This position is essential for managing administrative tasks, overseeing daily operations, and fostering a positive environment for both staff and clients.

Responsibilities

• Manage and coordinate critical administrative tasks including data entry, proofreading, document preparation, and maintaining accurate records.
• Review schedules with Customer Service, address any technical issues, and ensure the day starts smoothly for the field teams.
• Maintain and oversee Quality Assurance (QA) schedules, conducting regular assessments and retraining sessions.
• Lead the recruitment process for new cleaning technicians, including screening candidates, interviewing, and overseeing the selection process.
• Act as the primary liaison between clients and cleaning technicians, assisting with client communications and monitoring service quality.
• Cultivate a positive team culture by organizing quarterly team meetings, employee appreciation events, and surprise giveaways.
• Monitor staff performance and manage disciplinary actions as needed, ensuring all onboarding paperwork is completed and accurately filed.
• Oversee the inventory of office and cleaning supplies, ensuring cost control and proper stock levels.

Requirements

• 3 years of HR experience and proficiency in Google Suite (a must)
• High school diploma or equivalent; a degree in marketing, business, or a related field preferred
• Strong phone skills and CRM experience
• 3 years of leadership experience
• 5 years of Microsoft Office experience
• 3 years of Google Workspace experience

Nice-to-haves

• Tech-savvy and love for learning new apps and software
• Goal-oriented with a growth mindset
• Passion for creating an outstanding employee experience
• Generosity and a drive to make a positive impact
• Self-motivated, growth-oriented, dependable, and always do the right thing

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance