People & Office Operations Manager

$77,480 - $105,082/Yr

Making Waves Education Foundation - Richmond, CA

Full-time - Mid Level

Remote - Richmond, CA

About the position

The People and Office Operations Manager at Making Waves Education Foundation is responsible for ensuring efficient and compliant people processes and office operations. This role supports a small hybrid team by managing daily operations, improving systems, and fostering a positive employee experience. The manager will balance structure and compliance with opportunities for innovation, ensuring fairness and high standards while turning strategies into actionable workflows.

Responsibilities

• Work closely with the COO to implement people and office operations strategies into clear workflows and processes.
• Manage onboarding and offboarding processes to ensure a seamless experience for employees.
• Maintain accurate employee records in systems like ADP Workforce Now, leveraging automation where possible.
• Oversee daily office operations, ensuring spaces are clean, organized, and functional.
• Act as the first point of contact for IT troubleshooting and partner with IT contractors to resolve technical issues.
• Co-facilitate the Build Community Committee to organize team-building activities and events.
• Develop systems to solicit and act on staff feedback to enhance employee experience.
• Maintain detailed daily, weekly, and monthly checklists to track progress on key tasks and deadlines.
• Manage relationships with external vendors, including hiring and IT contractors, to align with organizational needs and budgets.

Requirements

• At least 3 years of relevant experience in operations, HR/people operations, or office management.
• Experience managing employee systems (e.g., ADP Workforce Now) and onboarding/offboarding processes.
• Strong organizational and project management skills, with the ability to prioritize tasks and maintain detailed workflows.
• Familiarity with Microsoft Office Suite and SharePoint, with the ability to troubleshoot basic IT issues.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams.
• Commitment to maintaining compliance and equity in all processes.

Nice-to-haves

• Proactive mindset with a passion for learning and improving.
• High attention to detail and a focus on delivering high-quality work.

Benefits

• 100% employer-paid medical, vision, and dental coverage for staff; 90% for dependents.
• Monthly staff lunches.
• Retirement match.
• Mental health benefits (HRA).
• FSA options.
• Professional development stipend.