People Operations and Office Coordinator

$60,000 - $80,000/Yr

Thought Machine - New York, NY

Full-time - Entry Level

New York, NY

501-1,000 employees

About the position

The People Operations and Office Coordinator at Thought Machine plays a crucial role in supporting the delivery of exceptional people experiences for employees in the US and globally. This full-time position is based in New York City and involves managing core HR processes, ensuring data integrity, and providing operational support for the office. The role is integral to maintaining a positive workplace culture and facilitating smooth HR operations throughout the employee journey.

Responsibilities

• Support the delivery of core HR processes by liaising with stakeholders and collating and summarising data.
• Ensure HR systems are kept up-to-date, supporting onboarding processes and position management.
• Assist with the delivery of People Operations and People Experience projects.
• Provide high-quality internal customer service to employees.
• Manage employment verification, unemployment, and other governmental agency requests.
• Support Benefits and Compensation administration as needed, coordinating with Payroll to ensure seamless data flow.
• Oversee the People Operations service desk, responding to queries, identifying trends, and proactively building a backlog for process and documentation improvements.
• Take ownership of data quality and integrity, maintaining high accuracy when performing all activities and ensuring an accurate record of all relevant documents and decisions.
• Handle sensitive and confidential information with absolute discretion.
• Ensure the smooth running of the New York office, providing operational support for a seamless employee experience.
• Manage external vendors and ensure sufficient stock supplies.
• Oversee all office porterage, including managing office moves, furniture moves, deliveries, and collections.
• Coordinate security passes, room bookings, and the client/visitor experience.

Requirements

• BA/BS degree in a human resources-related field preferred or equivalent education and experience.
• Proven ability to work both independently and as part of a team to support priorities and collaboration.
• Ability to multitask and prioritize to meet deadlines.
• Excellent communication and interpersonal skills, with the ability to adapt to a fast-paced environment and changing requirements.
• Strong customer service orientation and ability to establish collaborative working relationships.
• High attention to detail, strong organizational and analytical skills, with the ability to manage confidential data and materials.
• Working knowledge of Workday HRIS system (or other HRIS systems with transferable skills).
• Knowledge or experience with the principles and practices of human resources is preferred.
• Minimum 2 years of People Operations experience.

Nice-to-haves

• Knowledge of local employment legislation and its application.
• Interest in training, development, and building organizational cultures.

Benefits

• Highly competitive salary
• Healthcare, vision and dental
• 25 days holiday
• Unlimited paid safe and sick time
• 401K matching (up to 5%)
• $750 per year flexible spend benefit
• Share options
• Commuter Pass
• Flexible Spending Account (FSA)
• Life and long-term disability insurance
• All the latest tech you need
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress