People Operations and Volunteer Coordinator

$53,000 - $55,000/Yr

PSS

Full-time - Entry Level

Support Activities for Agriculture and Forestry

About the position

Make a difference in the lives of New York City's older adults, their families, and the community. For over 60 years, PSS has performed vital and important work - through its ten centers, two apartment buildings, caregiver services, and affiliated programs, the agency touches the lives of over 1,000 people a day. As the People Operations and Volunteer Coordinator, you will be responsible for administrative support and managing the Volunteer Services Program within the People Operations department. The People Operations and Volunteer Coordinator's role is vital to expand PSS' ability to provide services, information, and support by fostering a culture of inclusion and volunteerism within the organization. This position reports directly to the Senior Director of People Operations.

Responsibilities

• Facilitate and oversee preboarding/onboarding process including preparation of offer letters, initiating employee background checks, verifying I9 documents, collecting pertinent documents, scheduling meetings.
• Recruit volunteers for all PSS programs, including posting on websites, social media, tabling, etc.
• Provide department administrative support and maintain departmental files.
• Prepare, maintain, and update department documents, forms, and general correspondence.
• Assist with employment verifications, reports, and department audits.
• Vet prospective volunteers through interviewing and checking references.
• Oversee all volunteer documentation and ensure it is completed and up to date.
• Work with programs to track volunteer hours.
• Evaluate the Volunteer Services Program by on a quarterly and yearly basis assessing volunteers and supervisors.
• Make sure volunteers are recognized year-round for their service, including planning recognition events, ordering and distributing incentives, etc.
• Support volunteers and staff through conflict resolution.
• Visit/Check-in with programs regularly to keep abreast of their volunteer needs.
• Promote the agency and program by performing outreach, participating in community events, and representing the agency to the public.
• Develop and maintain liaisons with other organizations, as appropriate, to collaborate in outreach efforts or other partnership opportunities.
• Collaborate with Communications team and effectively utilize social media and other digital and communication tools to reach a broad audience.
• Assist with special projects and initiatives as needed.
• Actively pursue opportunities for professional growth and development.
• Follow and subscribe to professional development resources (i.e. e-newsletters, professional social media, national aging websites, etc.).
• Comply with PSS Personnel Policy, DFTA, and Department of Aging Regulations.
• Attend Supervision and Team Meetings.
• Additional duties as assigned by supervisor.

Requirements

• Bachelor's degree
• 1-3 years People Coordinator preferred
• 1-3 years Volunteer Coordinator experience preferred
• 2-3 years Administrative experience required
• Experience working with Older Adults preferred
• Strong computer skills, proficient with Microsoft Office and digital media
• Excellent communication skills (written and oral)
• Bilingual fluency (English/Spanish) desirable

Nice-to-haves

• Experience working with Older Adults preferred
• Bilingual fluency (English/Spanish) desirable

Benefits

• Hybrid work environment
• Professional development opportunities
• Flexible scheduling options