People Operations Generalist

$70,000 - $75,000/Yr

Ambulnz Holdings - New York, NY

Full-time - Mid Level

New York, NY

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The People Operations Generalist at DocGo plays a crucial role in administering and educating employees on People Operations policies and practices. This position is responsible for managing the onboarding experience, supporting recruitment initiatives, and fostering a positive work environment through collaboration with key stakeholders. The Generalist will also handle employee relations, compliance with labor laws, and assist with various HR functions, ensuring a smooth operational flow within the organization.

Responsibilities

• Administers and educates People Operations policies, programs, and practices across dedicated markets.
• Manage the onboarding experience for new employees, collaborating with IT, Operations, and Training & Education.
• Establish partnerships with key business stakeholders to foster teamwork and collaboration within the HR team.
• Support change management initiatives by drafting communications and coaching leaders.
• Work with People Operations Business partners to diagnose supervisor skill gaps and identify training solutions.
• Address and assess performance management including coaching, counseling, and performance improvement plans.
• Support recruitment initiatives including recommending advertisement strategies and interviewing candidates.
• Create training plans for People Operations and non-People Operations systems and functions.
• Serve as a point of contact for employees, resolving payroll issues and benefit inquiries.
• Perform monthly audits of new hire data to ensure proper setup in Company systems.
• Assist with new hire orientation and ensure required training is completed.
• Manage maintenance of personnel/medical files and E-Verify administration.
• Assist with Workers Compensation, disability, and Leave of Absence Administration.
• Prepare termination paperwork and conduct exit interviews for voluntary departures.
• Conduct focus groups and employee engagement initiatives to assess satisfaction and develop action plans.
• Investigate Employee Relations issues and ensure HR compliance with Employment Laws.

Requirements

• A minimum of 3-5 years Human Resources experience, preferably as an HR Coordinator or Specialist.
• BA/BS degree (4 year) required; HR Certification (SHRM-CP, PHR, etc.) preferred.
• Proficient in MS Office and HRIS systems (Workday strongly preferred).
• Excellent verbal, written, and listening communication skills.
• Experience building solid relationships with leaders at all levels.
• Ability to manipulate and analyze data for decision-making.
• Ability to work independently and in a team environment.
• Well organized, able to prioritize work and manage time effectively.
• Ability to handle confidential matters with discretion.
• Ability to perform well in a high-pressure, fast-paced environment.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance