People Operations Lead

Full-time - Mid Level

Hybrid - Brooklyn, NY

11-50 employees

Construction of Buildings

About the position

Block is an AI-first renovation platform transforming the $500 billion renovation industry. Our mission is to enable millions of homeowners to create spaces they love and thousands of contractors to build thriving businesses. We are building the most trusted place for homeowners to plan and hire for major renovation projects, powered by proprietary data, personalized guidance, and a vetted contractor network. Homeowners and contractors have completed thousands of projects on our platform, spanning NYC, Boston, San Francisco, Los Angeles, DC, Chicago, Philly, New Jersey, and Connecticut. We're looking for a versatile and dedicated People Operations Lead to support our incredible team of ~40 in a startup environment. You are a pragmatic problem-solver, with excellent judgment and strong interpersonal skills. In this role, you will leverage both your talent for process and your instinct for people to bring impactful programs to life. You are comfortable navigating sensitive and sometimes challenging conversations, engaging with colleagues across the organization, and tackling complex projects and administrative detail with equal grace. Block's People Operations Lead will bring a strong ownership approach to all areas of the People function, including: employee lifecycle, performance management, operations and compliance, HR systems and employee records management, oversight of payroll and benefits administration through our PEO, and employee engagement. This is a full-time position reporting to the VP Finance & Business Operations, and requiring a hybrid work schedule: 3+ days/week in our Brooklyn, NY office.

Responsibilities

• Build and manage key People programs and processes, including employee onboarding and offboarding, leaves and accommodations, and performance management
• Own our HR system/PEO (Justworks), overseeing payroll and benefits administration, and ensuring data integrity; maintain employee records
• Serve as the trusted first point of contact for employees and managers on everything from policy questions, to benefits escalations, to sensitive employee relations matters
• Ensure our People processes and policies are effective, efficient, compliant, and applied consistently
• Support a thriving community by planning periodic employee events and offsites
• Distribute impactful employee communications on the above topics, both in writing and in team meetings

Requirements

• 6+ years of experience in a People/HR role, particularly as a Generalist or HRBP
• Exceptional organizational and project management skills
• Hands-on experience with payroll and benefits
• Proven track record collaborating with both management and employees of all levels
• Expertise with HR systems and reporting; comfortable interpreting data
• General knowledge of employment law and HR compliance, and practical experience applying this knowledge
• Adaptability, empathy, and a team-player attitude

Benefits

• Earn equity in an early stage high-growth company
• Subsidized health insurance, dental, and vision coverage
• Flexible work environment, with a hybrid schedule and 'work from anywhere' time
• PTO and company holidays
• 12 weeks universal fully paid family leave
• 401k retirement savings plan with matching employer contribution
• HSA with employer contribution & FSA plan
• Budgeted learning and development stipend
• Working alongside an ambitious, kind, no-drama team