People Operations Lead

About the position

You and your team will build and operate all systems, processes and practices related to People Operations. You'll analyze our current practices in the context of our future growth and deliver our People Ops strategy, with a lens of operational excellence and leading with data. As a member of the people leadership team you work will shape Retool's people philosophy and approach. We are on track to increase headcount in 2025 to over 500 employees. Expecting a similar pace in 2026, we are anticipating the need to operationalize our practices for larger scale. This is a fantastic opportunity for someone who sees themselves as a builder to get into the role early and help us avoid anticipated pitfalls of a quickly scaling organization.

Responsibilities

• Oversee all aspects of Retool's People Operations team including our systems, processes and practices
• Provide coaching, mentorship and support to your team
• Determine our approach to knowledge sharing - effectively convey information to employees and respond to inbound requests
• Partner with People Partner and legal team to develop and maintain global HR policies and principles
• Identify opportunities to evolve our people programs and support project management and implementation as we continue to grow in scale both nationally and internationally
• Run a selection process and migrate to new HRIS (if needed)
• Build out process for opening new international office locations
• Determine knowledge sharing strategy and execute on approach
• Implement a ticketing system - establish operational playbook inbound requests
• Hire, lead, and scale a top performing People Operations team that can support our business strategy

Requirements

• 10+ years experience in the People org
• 5+ years of managing teams
• Enthusiasm for operational improvements
• Broad experience applying HR knowledge, skills and abilities to build and maintain efficient and compliant People Operations Programs at scale
• Previous experience supporting a scaling organization at critical stages of growth & expansion (e.g., pre-IPO, M&As, new market entry, etc.)
• Experience working at fast growing companies and comfort with ambiguity
• Experience selecting, migrating and overseeing people systems
• Desire and ability to be a player coach - everyone is a doer at Retool!
• Outstanding judgment and ability to balance compliance with a people-first culture