People Operations Manager

About the position

The People Operations Manager is the liaison between ACV’s business units and People & Culture team. This role collaborates with business leaders and Teammates to perpetuate the mission of People & Culture, providing support in driving performance, Teammate engagement and relations, and contributing to the overall Teammate experience. This role partners with Total Rewards, Talent Acquisition, Learning and Development, and People Services to seamlessly integrate business leadership and Teammates with People & Culture. The People Operations Manager reports directly to the Sr People Operations Business Partner and performs transactional duties and provides solutions to complex issues with minimal guidance.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Operate the main point of contact for all People related initiatives, projects, and tasks for the location.
• Act as a liaison between your location and corporate People team function.
• Assist in successfully onboarding and acclimating new teammates at your location.
• Partner closely with leaders and Teammates to improve work relationships, build morale, and increase productivity and retention.
• Collaborate with business leaders and Teammates to drive a culture of diversity, equity and inclusion.
• Partner with business leaders on performance matters and monitor progress by coaching managers and Teammates.
• Form collaborative relationships, building on enterprise offerings to provide focused approaches for the business that promotes a learning culture.
• Partner with managers to appropriately address performance or behavioral concerns, conducting effective, thorough and objective investigations.
• Assure company policies are administered fairly and consistently across the organization.
• Provide guidance to management and Teammates on People-related issues and initiatives.
• Recommend new approaches, policies and procedures to continually improve efficiency of the department and services performed.
• Identify and help develop and execute best practices that are aligned to meeting the needs of the business and improving Teammate experience.
• Process changes and maintain records in HRIS.
• Utilize systems to gather and distill data as necessary and process transactions.
• Identify and provide solutions to address non-compliance and potential liability.
• Perform work associated with Teammate status and or compensation changes.
• Coordinate with other members of the People & Culture Team regarding performance management and career development.
• Collaborate with the People & Culture team and business leaders on special projects as needed to support ACV’s organizational culture and to ensure an exceptional Teammate experience.
• Ensure compliance with federal, state and local employment laws and regulations.
• Understand the staffing needs of the business and partner with Compensation and Talent Acquisition teams to ensure effective execution.
• Partner with managers on creating effective onboarding plans, succession planning, promotions, Teammate development and career pathing.
• Partner with managers to ensure accountability through reporting on achievements to KPIs and data analysis on the performance of their teams.
• Consult with managers on the organizational design of their teams and departments.
• Engage with managers and teammates to ensure auction days run smoothly.
• Perform additional duties as assigned.

Requirements

• Ability to read, write, speak and understand English.
• Minimum – Bachelor’s degree in related discipline.
• 5 years’ human resources or related experience.
• Demonstrated proficiency using G-Suite, Microsoft Office products, and HRIS platforms.
• Ability to maintain a high degree of confidentiality.
• Demonstrated organizational and administrative skills, attention to detail and follow up skills.
• Ability to meet deadlines.
• Experience in full cycle recruitment process, total rewards programs, employee relations and compliance.
• Ability to multitask and project management skills.
• Ability to work independently.
• An eye for identifying and implementing process improvements.
• Proven communication skills.
• Ability to work in an office environment for the majority of the time.
• Able to sit or stand to perform duties at a computer or related office equipment for the majority of the workday.
• Able to lift, push, pull, or move items weighing up to 25 lbs. for various office needs.
• Some travel may be required.

Nice-to-haves

• PHR and/or SHRM-CP Certification preferred.