People Operations Manager

Blue Wheel Media - Rochester Hills, MI

Full-time - Mid Level

Rochester Hills, MI

Professional, Scientific, and Technical Services

About the position

Blue Wheel is a new breed of omni-channel digital commerce agency that services brands 'from click to ship.' Our core solutions range from front-end marketing and advertising and creative services to back-end support and fulfillment across direct-to-consumer, e-retail, and marketplaces - all under one roof. As the People Operations Manager, you will play a crucial role in shaping our company culture and enhancing the employee experience. You will be responsible for overseeing all aspects of our people operations, from recruitment and onboarding to employee development and engagement. Your goal will be to create an environment where our team members can thrive, grow, and contribute to the success of the company. In this role, you will design and execute employee engagement initiatives to foster a positive workplace culture. You will develop and implement training and development programs to support employee growth and career advancement. Regular performance reviews will be conducted, and you will provide coaching and feedback to employees to help them succeed. Additionally, you will ensure compliance with all local, state, and federal employment laws and regulations, developing and updating HR policies and procedures to reflect best practices and legal requirements. Managing employee relations issues, including conflict resolution and disciplinary actions, will also be part of your responsibilities. You will oversee the administration of compensation and benefits programs, conducting market research to ensure competitive compensation packages. The annual salary review process and employee benefits enrollment will be managed by you. Maintaining accurate and up-to-date HR records and employee data is essential, as well as generating regular reports on HR metrics, such as turnover rates, employee satisfaction, and recruitment KPIs. You will use data insights to inform HR strategies and decision-making, ensuring that our people operations align with the overall goals of the company.

Responsibilities

• Design and execute employee engagement initiatives to foster a positive workplace culture.
• Develop and implement training and development programs to support employee growth and career advancement.
• Conduct regular performance reviews and provide coaching and feedback to employees.
• Ensure compliance with all local, state, and federal employment laws and regulations.
• Develop and update HR policies and procedures to reflect best practices and legal requirements.
• Manage employee relations issues, including conflict resolution and disciplinary actions.
• Oversee the administration of compensation and benefits programs.
• Conduct market research to ensure competitive compensation packages.
• Manage the annual salary review process and employee benefits enrollment.
• Maintain accurate and up-to-date HR records and employee data.
• Generate regular reports on HR metrics, such as turnover rates, employee satisfaction, and recruitment KPIs.
• Use data insights to inform HR strategies and decision-making.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 7+ years of experience in HR or People Operations, preferably in the e-commerce or digital agency industry.
• Strong understanding of HR best practices and employment laws.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple priorities and projects simultaneously.
• Experience with HR software and tools (e.g., HRIS, ATS).

Nice-to-haves

• SHRM-CP or PHR certification.
• Experience in a fast-paced, high-growth environment.
• Knowledge of e-commerce industry trends and challenges.
• Strong problem-solving and decision-making abilities.