People Operations Manager

$119,000 - $178,000/Yr

QBE Insurance Group - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

Insurance Carriers and Related Activities

About the position

The People Operations Manager at QBE is responsible for overseeing and enhancing the People operations by driving continuous improvement initiatives, managing relationships within the People Services Delivery Group, and ensuring compliance with company policies and regulatory requirements. This role involves analyzing workflows, developing best practices, and mentoring teams to improve service delivery and operational efficiency.

Responsibilities

• Oversee and enhance People operations by driving Continuous Improvement initiatives.
• Manage the relationship of the People Services Delivery Group (PSDG) within the Global Shared Service Center (GSSC).
• Develop and conduct consistent risk & control assessments per established process.
• Guide remediation activities to manage risks, issues, and controls to ensure compliance with company policy.
• Assist in creating and recommending continuous improvement solutions within the People function.
• Support long-term effectiveness of process improvements by establishing, monitoring, and evaluating key performance indicators.
• Coordinate deployment and adoption of People system features and functionality.
• Analyze workflow to create process maps and isolate areas of potential improvement.
• Identify and design service enhancement improvements for the PSDG and the wider People team.
• Coach and mentor the PSDG on new and existing processes.
• Identify, measure, mitigate, and report risks in accordance with the Risk Management Framework requirements.

Requirements

• Bachelor's Degree or equivalent combination of education and work experience.
• Strong analytical capabilities and ability to interpret data.
• Experience leading projects and campaigns from conception to implementation.
• Working knowledge of project management and process improvement principles.
• Subject matter knowledge and experience in business process improvement.
• Experience with People/HR technology support and implementation.
• Knowledge of the Workday HCM toolset.

Nice-to-haves

• Excellent relationship building skills.
• Ability to adapt and be flexible in a complex changing environment.
• Effective research and investigative strategies and best practices.
• Strong analytical capabilities.

Benefits

• Hybrid Working - a mix of working from home and in the office.
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis.
• Competitive 401(k) program with company match up to 8%.
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice.
• Tuition Reimbursement for professional certifications and continuing education.