People Operations Retail Supervisor

Columbia Sportswear - Portland, OR

Full-time - Entry Level

Portland, OR

1,001-5,000 employees

Apparel Manufacturing

About the position

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company's mission of “Connecting Active People with Their Passions.” As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective running of the store operations. The Retail Supervisor is responsible for providing leadership and direction to diverse associate level team members in the assigned area of responsibility. You will provide sales floor leadership to drive sales, sales floor replenishment, and customer service. In this role, you will oversee the day-to-day work of associate level staff; providing training, coaching, and direction to ensure associates complete tasks, process shipments, recover and replenish the sales floor, and serve consumers. You will ensure associates perform cash register transactions (e.g., sales, returns, and exchanges) efficiently and accurately, connecting consumers to company loyalty programs and soliciting feedback through consumer surveys. Additionally, you will supervise and oversee the assigned department of responsibility, sharing department needs and challenges with store leadership and helping create and execute action plans to resolve them. Collaboration with the store leadership team is key to ensuring accurate execution of procedures and compliance with company policies, as well as working to resolve any problems or errors that may arise. Creating and maintaining a store culture of teamwork is essential; you will lead by example to uphold high professional standards and demonstrate Columbia Sportswear Company values. This position requires effective communication skills to exchange ideas and information with the store leadership team, associates, and consumers, ensuring a cohesive and productive work environment.

Responsibilities

• Oversee the day-to-day work of associate level staff.
• Provide training, coaching, and direction to ensure associates complete tasks, process shipments, recover and replenish the sales floor, and serve consumers.
• Ensure associates perform cash register transactions efficiently and accurately.
• Connect consumers to company loyalty programs and solicit feedback through consumer surveys.
• Supervise and oversee assigned department of responsibility.
• Share department needs and challenges with store leadership and help create and execute action plans to resolve them.
• Collaborate with store leadership team to ensure accurate execution of procedures and compliance with company policies.
• Work to resolve any problems or errors that arise.
• Create and maintain a store culture of teamwork and lead by example to uphold professional standards.

Requirements

• No specific education required (High School Diploma or GED preferred).
• 2-5 years of experience in position or specialization.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• Ability to use judgment to identify and resolve day-to-day technical and operational problems.
• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account