People Operations Support

$84,400 - $126,600/Yr

Stripe - Chicago, IL

Full-time - Entry Level

Remote - Chicago, IL

Credit Intermediation and Related Activities

About the position

The People Operations Support role at Stripe is a critical position within the Specialized Operations team, which is part of the Global People Support (GPS) team. This role focuses on providing exceptional support to Stripe employees, managing HR programs, and ensuring operational efficiency. The ideal candidate will be proactive, detail-oriented, and possess strong problem-solving skills, with a commitment to maintaining accurate employee records and facilitating HR processes.

Responsibilities

• Provide seamless support experiences to Stripe employees for complex inquiries, including handling reorganization events and bulk transaction processing.
• Assist in maintaining the accuracy and integrity of the HR Information System (Workday) by entering employee change transactions and managing bulk data uploads.
• Participate in end-to-end user acceptance testing of new and existing processes to ensure a seamless user experience.
• Develop expertise in key areas related to technical systems for employee onboarding and movement pathways, providing informed assistance and guidance.
• Create and update standard operating procedures documenting workflows and system interactions for clarity and efficiency.
• Collaborate with cross-functional teams to achieve operational efficiency and ensure smooth processes across the organization.
• Recommend enhancements to existing HR processes, adding value to new and ongoing initiatives.
• Operate effectively in ambiguous situations using subject matter expertise and stakeholder perspectives to determine the best course of action.
• Communicate clearly about tasks, deadlines, project milestones, and systemic blockers that may impact timelines.

Requirements

• Associate's degree or equivalent combination of education and experience.
• 2-3 years of experience in Human Resources.
• Knowledge of HR processes, policies, and best practices.
• Technical aptitude and curiosity about new tools and technologies.
• Proficiency with Workday, focusing on data accuracy and management.
• Strong written and verbal English communication skills, with a focus on customer service.
• Problem-solving skills and the ability to handle complex situations.
• Collaboration skills to work cross-functionally and cross-culturally in a dynamic environment.
• Detail-oriented with a focus on accuracy and quality.
• Strong organizational and project management skills.
• Ability to navigate ambiguity effectively.

Nice-to-haves

• Bachelor's degree in Human Resources, Business, Operations, or a related field.
• Knowledge of HR Accommodations.
• Intermediate proficiency with Google Sheets.
• Experience with Confluence as a knowledge management system.
• Experience with Salesforce as a ticketing system.
• Data fluency to interpret data and formulate insights for improvements.

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends