People Operations - Team Lead Role

$80,000 - $90,000/Yr

CBRE - Raleigh, NC

Full-time - Mid Level

Remote - Raleigh, NC

Real Estate

About the position

The People Operations - Team Lead role is a pivotal position within CBRE's Global Workplace Solutions (GWS) segment, focusing on the strategic management of the people operations team and resources. The ideal candidate will possess excellent problem-solving and analytical capabilities, thriving in a fast-paced environment while managing multiple projects and collaborating with various stakeholders. This role requires a proactive approach to optimizing operations, particularly in streamlining repetitive administrative processes handled by the team. The successful candidate will be responsible for demonstrating ownership, good judgment, and follow-through in all tasks, acting as a central resource for the account team. In this role, the Team Lead will provide formal supervision to employees, overseeing their training and development, conducting performance evaluations, and coaching staff. The position also involves enhancing and developing metrics to measure team success and effectiveness through data and key performance indicators (KPIs). Daily activities will be coordinated and managed by the Team Lead, who will establish work schedules, assign tasks, and cross-train staff while setting and tracking deadlines for both staff and the department. Mentoring and coaching will be integral to this role, ensuring that team members are supported in their professional growth. The Team Lead will troubleshoot and resolve complex inquiries and requests from internal partners, developing project plans to achieve defined objectives and providing regular updates on project resources and milestones. Collaboration with the communications team is essential to facilitate the dissemination of People Operations best practices, policies, procedures, and initiatives, ensuring effective knowledge sharing to implement process improvements. The role may also involve acting as a system administrator for specialized software utilized by the business group, maintaining system integrity and security, and coordinating software upgrades with IT. The Team Lead will prepare and provide training and reference materials to assist users, leading by example and modeling behaviors consistent with CBRE's RISE values. Overall, this position requires a strong leader who can influence parties of shared interests to reach agreements, apply knowledge of their discipline, and integrate effectively with others to achieve team and departmental objectives. The ability to identify, troubleshoot, and resolve day-to-day and moderately complex issues is crucial for success in this role.

Responsibilities

• Responsible for strategic management of people operations team and resources.
• Streamline, develop, and find efficiencies in repetitive administrative processes.
• Provide formal supervision to employees and monitor their training and development.
• Conduct performance evaluations and coaching for staff.
• Oversee the recruiting and hiring of new employees.
• Enhance and develop ways to measure team success and effectiveness through data and KPIs.
• Coordinate and manage the team's daily activities, establishing work schedules and assigning tasks.
• Set and track staff and department deadlines, mentoring and coaching as needed.
• Troubleshoot and resolve complex inquiries and requests from internal partners.
• Develop project plans to achieve defined objectives and provide regular updates on project resources and milestones.
• Partner with communications team to facilitate communication of People Operations best practices and initiatives.
• Engage appropriate resources in issue identification and resolution for process improvements.
• Act as system administrator for specialized software utilized by the business group.
• Maintain systems by researching and resolving problems, ensuring system integrity and security.
• Prepare and provide training and reference material to assist users.
• Model behaviors consistent with CBRE RISE values and influence parties to reach agreements.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
• Minimum of 3 years' experience managing a team of at least 5 people.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive and complicated information and handle problems effectively.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills for calculating percentages, fractions, and other financial-related calculations.
• HR certification (PHR, SHRM) preferred.

Nice-to-haves

• Experience in a remote work environment.
• Familiarity with project management software.
• Knowledge of HR best practices and compliance regulations.

Benefits

• Medical, dental, and vision insurance starting the 1st of the month.
• Paid time off (PTO).
• 401k retirement plan.
• Work/life balance initiatives.
• Competitive pay with career growth opportunities.