People Operations - Team Lead Role

$80,000 - $90,000/Yr

CBRE - Hartford, CT

Full-time - Mid Level

Remote - Hartford, CT

Real Estate

About the position

The People Operations - Team Lead role is a pivotal position within CBRE's Global Workplace Solutions (GWS) segment, focusing on the strategic management of the people operations team and resources. The ideal candidate will possess excellent problem-solving and analytical capabilities, thriving in a fast-paced environment while managing multiple projects and collaborating with various stakeholders. This role requires a proactive approach to optimizing operations, particularly in streamlining repetitive administrative processes handled by the team. The successful candidate will be responsible for enhancing team success and effectiveness through data analysis and key performance indicators (KPIs). In this role, the Team Lead will provide formal supervision to employees, overseeing their training and development, conducting performance evaluations, and coaching staff. They will coordinate and manage the team's daily activities, establish work schedules, assign tasks, and ensure cross-training among team members. The Team Lead will also be responsible for troubleshooting and resolving complex inquiries from internal partners, developing project plans to achieve defined objectives, and providing regular updates on project resources and milestones. Additionally, the Team Lead will partner with the communications team to facilitate the dissemination of People Operations best practices, policies, and initiatives, ensuring effective knowledge sharing to implement process improvements. They may also act as a system administrator for specialized software used by the business group, maintaining system integrity and security while preparing training materials for users. The role requires a leader who can model behaviors consistent with CBRE's RISE values and influence stakeholders to reach agreements. Overall, this position is integral to the success of the people operations team, requiring a blend of leadership, analytical skills, and a commitment to continuous improvement.

Responsibilities

• Responsible for strategic management of people operations team and resources.
• Streamline, develop, and find efficiencies in repetitive administrative processes.
• Provide formal supervision to employees and monitor their training and development.
• Conduct performance evaluations and coaching for staff.
• Oversee the recruiting and hiring of new employees.
• Enhance and develop ways to measure team success and effectiveness through data and KPIs.
• Coordinate and manage the team's daily activities, establishing work schedules and assigning tasks.
• Set and track staff and department deadlines, mentoring and coaching as needed.
• Troubleshoot and resolve complex inquiries and requests from internal partners.
• Develop project plans to achieve defined objectives and provide regular updates on project resources and milestones.
• Partner with communications team to facilitate communication of People Operations best practices and initiatives.
• Act as system administrator for specialized software utilized by the business group.
• Maintain systems by researching and resolving problems, ensuring system integrity and security.
• Prepare and provide training and reference material to assist users.
• Model behaviors consistent with CBRE RISE values and influence parties to reach agreements.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
• Minimum of 3 years' experience managing a team of at least 5 people.
• Experience in staffing, selection, training, development, coaching, and performance appraisal preferred.
• Ability to guide the exchange of sensitive and complicated information.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills for financial-related calculations.
• HR certification (PHR, SHRM) preferred.

Nice-to-haves

• Experience in process improvement methodologies.
• Familiarity with HR software and systems.
• Strong communication and interpersonal skills.

Benefits

• Medical, dental, and vision insurance starting the 1st of the month.
• Paid time off (PTO).
• 401k retirement plan.
• Work/life balance initiatives.
• Competitive pay with discretionary bonuses.
• Career growth opportunities within a global company.