People Operations - Team Lead Role

$80,000 - $90,000/Yr

CBRE - Concord, NH

Full-time - Mid Level

Remote - Concord, NH

Real Estate

About the position

The People Operations - Team Lead role is a pivotal position within CBRE's Global Workplace Solutions (GWS) segment, focusing on the strategic management of the people operations team and resources. The ideal candidate will possess excellent problem-solving and analytical capabilities, thriving in a fast-paced environment where they can manage multiple projects and collaborate with various stakeholders. This role requires a proactive approach, as the individual will be expected to demonstrate ownership, good judgment, and follow-through in all tasks. The successful candidate will be responsible for streamlining and optimizing operations, particularly in repetitive administrative processes handled by the team, ensuring efficiency and effectiveness in all operations. In this role, the Team Lead will provide formal supervision to employees, overseeing their training and development, conducting performance evaluations, and coaching staff. They will also be responsible for the recruiting and hiring of new employees, ensuring that the team is well-equipped to meet the demands of the organization. The Team Lead will enhance and develop methods to measure team success and effectiveness through data and key performance indicators (KPIs), coordinating and managing the team's daily activities, establishing work schedules, assigning tasks, and cross-training staff as necessary. The Team Lead will troubleshoot and resolve complex inquiries and requests from internal partners, developing project plans to achieve defined objectives and providing regular updates on project resources and milestones. They will partner with the communications team to facilitate the dissemination of People Operations best practices, policies, procedures, and initiatives, ensuring effective knowledge sharing to implement process improvements. Additionally, the Team Lead may act as a system administrator for specialized software utilized by the business group, maintaining system integrity and security while preparing training and reference materials for users. Leading by example, the Team Lead will model behaviors consistent with CBRE's RISE values, influencing parties of shared interests to reach agreements. They will apply their knowledge of their discipline and how it integrates with others to achieve team and departmental objectives, identifying and resolving day-to-day and moderately complex issues that may arise in existing systems and processes.

Responsibilities

• Responsible for strategic management of people operations team and resources.
• Streamline, develop, and find efficiencies in repetitive administrative processes.
• Provide formal supervision to employees and monitor their training and development.
• Conduct performance evaluations and coaching for staff.
• Oversee the recruiting and hiring of new employees.
• Enhance and develop ways to measure team success and effectiveness through data and KPIs.
• Coordinate and manage the team's daily activities, establishing work schedules and assigning tasks.
• Mentor and coach team members as needed.
• Troubleshoot and resolve complex inquiries and requests from internal partners.
• Develop project plans to achieve defined objectives and provide regular updates on project resources and milestones.
• Partner with communications team to facilitate communication of People Operations best practices and initiatives.
• Act as system administrator for specialized software utilized by the business group.
• Maintain systems by researching and resolving problems, ensuring system integrity and security.
• Prepare and provide training and reference material to assist users.
• Model behaviors consistent with CBRE RISE values and influence parties to reach agreements.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
• Minimum of 3 years' experience managing a team of at least 5 people.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive and complicated information and handle problems effectively.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills, including the ability to calculate percentages, fractions, and other financial-related calculations.
• HR certification (PHR, SHRM) preferred.

Nice-to-haves

• Experience in a remote work environment.
• Familiarity with project management software.
• Knowledge of HR best practices and compliance regulations.

Benefits

• Medical, dental, and vision insurance starting the 1st of the month.
• Paid time off (PTO).
• 401k retirement plan.
• Work/life balance initiatives.
• Competitive pay with career growth opportunities.