People Operations - Team Lead Role

$80,000 - $90,000/Yr

CBRE - Olympia, WA

Full-time - Mid Level

Remote - Olympia, WA

Real Estate

About the position

The People Operations - Team Lead role at CBRE is designed for an individual who possesses strong problem-solving and analytical skills, with a passion for managing multiple projects and collaborating with various stakeholders. This position is pivotal within the account team, requiring the candidate to demonstrate ownership, good judgment, and follow-through in a fast-paced environment. The ideal candidate will be responsible for the strategic management of the people operations team, focusing on streamlining processes and enhancing operational efficiencies, particularly in repetitive administrative tasks. The goal is to optimize operations and improve overall team performance. In this role, the Team Lead will provide formal supervision to employees, overseeing their training and development, conducting performance evaluations, and coaching staff. The individual will also be responsible for the recruitment and hiring of new team members. A key aspect of the position involves developing metrics to measure team success and effectiveness through data and key performance indicators (KPIs). The Team Lead will coordinate daily activities, establish work schedules, assign tasks, and ensure that staff are cross-trained to enhance flexibility and productivity. The Team Lead will troubleshoot and resolve complex inquiries from internal partners, developing project plans to meet defined objectives and providing regular updates on project resources and milestones. Collaboration with the communications team is essential to facilitate the dissemination of People Operations best practices, policies, and initiatives. The role may also involve acting as a system administrator for specialized software, maintaining system integrity, and coordinating software upgrades with IT. The Team Lead is expected to lead by example, embodying the values of respect, integrity, service, and excellence that CBRE upholds, while also influencing stakeholders to reach agreements that benefit the team and organization.

Responsibilities

• Strategically manage the people operations team and resources.
• Streamline and develop efficiencies in repetitive administrative processes.
• Provide formal supervision to employees and monitor their training and development.
• Conduct performance evaluations and coaching for staff.
• Oversee the recruiting and hiring of new employees.
• Enhance and develop ways to measure team success through data and KPIs.
• Coordinate and manage the team's daily activities, establishing work schedules and assigning tasks.
• Mentor and coach team members as needed.
• Troubleshoot and resolve complex inquiries from internal partners.
• Develop project plans to achieve defined objectives and provide regular updates on project resources and milestones.
• Partner with the communications team to facilitate communication of best practices and initiatives.
• Act as system administrator for specialized software and maintain system integrity and security.
• Prepare and provide training and reference material for users.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
• Minimum of 3 years' experience managing a team of at least 5 people.
• Experience in staffing, selection, training, development, coaching, and performance appraisal preferred.
• Ability to guide the exchange of sensitive and complicated information.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills for financial-related calculations.
• HR certification (PHR, SHRM) preferred.

Nice-to-haves

• Experience in process improvement methodologies.
• Familiarity with HR software and systems.
• Strong communication and interpersonal skills.

Benefits

• Medical, dental, and vision insurance starting the 1st of the month.
• Paid time off (PTO).
• 401k retirement plan.
• Work/life balance initiatives.
• Competitive pay with career growth opportunities.