People Operations - Team Lead Role

$80,000 - $90,000/Yr

CBRE - Indianapolis, IN

Full-time - Mid Level

Remote - Indianapolis, IN

Real Estate

About the position

The People Operations - Team Lead role at CBRE is designed for a candidate who possesses strong problem-solving and analytical skills, with a passion for managing multiple projects and collaborating with various stakeholders. This position is pivotal within the account team, requiring the individual to demonstrate ownership, good judgment, and follow-through in a fast-paced environment. The successful candidate will be responsible for the strategic management of the people operations team, focusing on streamlining processes and enhancing operational efficiencies, particularly in repetitive administrative tasks. The goal is to optimize operations and improve overall team performance. In this role, the Team Lead will provide formal supervision to employees, overseeing their training and development, conducting performance evaluations, and coaching staff. The individual will also be responsible for the recruitment and hiring of new team members. A key aspect of the position involves developing metrics to measure team success and effectiveness through data and key performance indicators (KPIs). The Team Lead will coordinate daily activities, establish work schedules, assign tasks, and ensure that staff are cross-trained to meet departmental needs. Mentoring and coaching will be essential components of this role, as will the ability to troubleshoot and resolve complex inquiries from internal partners. The Team Lead will partner with the communications team to disseminate best practices, policies, and procedures related to People Operations, ensuring effective knowledge sharing to facilitate process improvements. Additionally, the role may involve acting as a system administrator for specialized software, maintaining system integrity, and coordinating software upgrades with IT. The Team Lead will also prepare training materials to assist users in navigating these systems. Leading by example, the individual will model behaviors consistent with CBRE's RISE values and influence stakeholders to reach agreements that benefit the team and organization. The role requires a deep understanding of how the People Operations discipline integrates with other functions to achieve departmental objectives, as well as the ability to identify and resolve day-to-day issues that may arise.

Responsibilities

• Strategically manage the people operations team and resources.
• Streamline and develop efficiencies in repetitive administrative processes.
• Provide formal supervision to employees and monitor their training and development.
• Conduct performance evaluations and coaching for team members.
• Oversee the recruiting and hiring of new employees.
• Enhance and develop ways to measure team success through data and KPIs.
• Coordinate and manage the team's daily activities, establishing work schedules and assigning tasks.
• Mentor and coach staff as needed, setting and tracking deadlines.
• Troubleshoot and resolve complex inquiries from internal partners, developing project plans to achieve objectives.
• Partner with the communications team to facilitate the communication of People Operations best practices and initiatives.
• Act as system administrator for specialized software, maintaining system integrity and security.
• Prepare training and reference materials for users.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
• Minimum of 3 years' experience managing a team of at least 5 people.
• Experience in staffing, selection, training, development, coaching, and performance appraisal preferred.
• Ability to guide the exchange of sensitive and complicated information.
• Leadership skills to motivate team impact on quality and efficiency.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills for financial-related calculations.
• HR certification (PHR, SHRM) preferred.

Nice-to-haves

• Experience in process improvement methodologies.
• Familiarity with HR software and systems.
• Strong communication and interpersonal skills.

Benefits

• Medical, dental, and vision insurance starting the 1st of the month.
• Paid time off (PTO).
• 401k retirement plan.
• Work/life balance initiatives.
• Competitive pay with career growth opportunities.