People Operations - Team Lead Role

$80,000 - $90,000/Yr

CBRE - Boise, ID

Full-time - Mid Level

Remote - Boise, ID

Real Estate

About the position

The People Operations - Team Lead role at CBRE is designed for a candidate who possesses strong problem-solving and analytical skills, with a passion for managing multiple projects and collaborating with various stakeholders. This position is pivotal within the account team, requiring the individual to demonstrate ownership, good judgment, and follow-through in a fast-paced environment. The successful candidate will be responsible for the strategic management of the people operations team, focusing on streamlining processes and enhancing operational efficiencies, particularly in repetitive administrative tasks. The goal is to optimize operations and improve overall team performance. In this role, the Team Lead will provide formal supervision to employees, overseeing their training and development, conducting performance evaluations, and coaching staff. The individual will also be responsible for the recruitment and hiring of new team members. A key aspect of the position involves developing metrics to measure team success and effectiveness through data and key performance indicators (KPIs). The Team Lead will coordinate daily activities, establish work schedules, assign tasks, and ensure that staff are cross-trained effectively. Mentoring and coaching will be essential components of this role, as will the ability to troubleshoot and resolve complex inquiries from internal partners. The Team Lead will partner with the communications team to disseminate best practices, policies, and procedures related to People Operations, ensuring effective knowledge sharing to implement process improvements. Additionally, the role may involve acting as a system administrator for specialized software, maintaining system integrity, and coordinating software upgrades with IT. The Team Lead will also prepare training materials to assist users in navigating these systems. Leading by example, the individual will model behaviors consistent with CBRE's RISE values and influence stakeholders to reach agreements that benefit the team and organization. Overall, this position requires a proactive approach to identifying and resolving issues, ensuring that the team operates smoothly and effectively.

Responsibilities

• Strategically manage the people operations team and resources.
• Streamline and develop efficiencies in repetitive administrative processes.
• Provide formal supervision to employees and monitor their training and development.
• Conduct performance evaluations and coaching for team members.
• Oversee the recruiting and hiring of new employees.
• Enhance and develop metrics to measure team success and effectiveness through data and KPIs.
• Coordinate and manage the team's daily activities, establishing work schedules and assigning tasks.
• Mentor and coach team members as needed.
• Troubleshoot and resolve complex inquiries and requests from internal partners.
• Develop project plans to achieve defined objectives and provide regular updates on project resources and milestones.
• Partner with the communications team to facilitate communication of People Operations best practices and initiatives.
• Engage appropriate resources in issue identification and resolution for process improvements.
• Act as system administrator for specialized software and maintain system integrity and security.
• Prepare and provide training and reference material for users.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education.
• Minimum of 3 years' experience managing a team of at least 5 people.
• Experience in staffing, selection, training, development, coaching, and performance management preferred.
• Ability to guide the exchange of sensitive and complicated information.
• Strong leadership skills to motivate team impact on quality and efficiency.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills for financial-related calculations.
• HR certification (PHR, SHRM) preferred.

Nice-to-haves

• Experience in a corporate environment.
• Familiarity with HR software and systems.
• Strong communication and interpersonal skills.

Benefits

• Medical, dental, and vision insurance starting the 1st of the month.
• Paid time off (PTO).
• 401k retirement plan.
• Work/life balance initiatives.
• Competitive pay with career growth opportunities.