People Relations Manager

$74,700 - $102,750/Yr

Renaissance - Baltimore, MD

Full-time - Senior

Baltimore, MD

Administrative and Support Services

About the position

The People Relations Manager at Renaissance plays a crucial role in the Human Resources department, acting as a key operational partner for HR Business Partners and providing guidance on HR policies and practices. This position is responsible for driving continuous improvement in HR processes, serving as an internal policy expert, coaching leaders on performance management, and addressing employee relations issues. The role also involves analyzing employee data and trends to develop proactive solutions, ensuring a cohesive HR service delivery experience for employees and leaders.

Responsibilities

• Act as a key operational partner for the business and HR Business Partners providing guidance to employee and manager questions related to policies, HR practices and processes.
• Drive continuous improvement of the People Assist knowledge library by working with HR Operations to understand question trends and needs for clarity.
• Serve as an internal HR policy expert and partner with business SMEs to ensure employee-facing policies are relevant and updated.
• Coach leaders on managing through low performance and the performance improvement process for manager level roles and below.
• Serve as primary employee contact for Employee Relations issues, escalating to the HR Compliance Manager as appropriate.
• Meet with employees regarding policy complaints and concerns; escalate to the HR Compliance Manager as appropriate to conduct investigations.
• Work closely with HRBPs and COEs to ensure successful delivery of HR projects and strategic HR initiatives.
• Conduct exit interviews and provide qualitative data for turnover reporting.
• Assist leaders in understanding people data related to engagement, turnover, and other compliance items.
• Analyze trends in employee questions, concerns, and complaints and work with appropriate stakeholders to develop proactive solutions.

Requirements

• At least five years' Human Resources experience in a COE or HR generalist role.
• In depth knowledge of HR principles and policies.
• Foundational understanding of HR COEs and processes including recruitment, DEI, employee relations, compensation, benefits, learning and development, and HR compliance.
• Strong communication skills both written and verbal that adapt based on audience.
• High attention to detail with the ability to carry through processes and handle confidential information.
• Ability to administer an empathetic approach to garner trust and establish relationships.
• Honed critical reasoning and creative problem-solving skills with a focus on conflict resolution.
• Strong organizational and time management skills to prioritize to meet deadlines.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs