Per Diem FOA

$45,760 - $45,760/Yr

Memorial Care Pharmacy - Long Beach, CA

Part-time - Entry Level

Long Beach, CA

1,001-5,000 employees

General Merchandise Retailers

About the position

The Front Office Assistant at MemorialCare is responsible for managing front office duties to support medical practices. This role involves ensuring a smooth patient experience through effective communication, accurate data management, and adherence to protocols. The position is per diem, requiring flexibility in scheduling, including evenings and weekends.

Responsibilities

• Ensure Pre-Arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Accurately verify patient registration data.
• Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes.
• Produce error-free batches which include counting and balancing in agreement with EHR.
• Maintain knowledge of insurance requirements including patient financial obligations.
• Demonstrate proficiency in computer management systems.
• Confirm and reschedule all appointments as directed.
• Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
• Answer all calls within 3 rings and screen incoming calls efficiently.
• Monitor lobby for prolonged patient waiting and notify appropriate parties.
• Notify Management of patient issues and ensure patient areas are safe and clear.
• Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
• Perform any additional or miscellaneous duties as requested by the management team.

Requirements

• Experience in front office operations in a healthcare setting.
• Proficiency in computer management systems and scheduling functions.
• Strong communication skills and ability to handle patient inquiries professionally.
• Knowledge of insurance verification processes and patient financial obligations.

Nice-to-haves

• Experience with electronic health records (EHR) systems.
• Bilingual skills in English and Spanish.

Benefits

• Health insurance
• Shift differentials
• Extra shift incentives
• Bonus opportunities