Per Diem Patient Registration Representative - Mukwonago, WI

Optum - Madison, WI

Full-time

Madison, WI

Insurance Carriers and Related Activities

About the position

The Per Diem Patient Registration Representative at Optum plays a crucial role in supporting patient care delivery in the Emergency department, Clinic, and possibly Switchboard. This position is designed for individuals who can work on a per diem basis, requiring them to work 2 shifts per pay period. The role involves greeting patients, managing confidential information, and ensuring accurate patient registration while providing excellent customer service in a collaborative healthcare environment.

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in departmental procedures and maintains current physician on-call schedules
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file
• Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities
• Documents amounts in the appropriate fields and balances the cash box daily
• Works with partnering departments to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards
• Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Requirements

• High School Diploma/GED (or higher)
• 1+ years of previous customer service experience in an office setting or professional work environment
• Basic level of proficiency with Microsoft Office products
• Ability to work 2 shifts per pay period
• Ability to work at 240 Maple Ave., Mukwonago, WI
• Ability to work a variety of shifts to support a 24 hour operation
• Must be 18 years of age or older

Nice-to-haves

• Knowledge of medical terminology
• Experience with electronic medical records system
• Experience in a medical office
• Ability to handle emergency/high pressure situations

Benefits

• 6-8 weeks of paid training
• Opportunities for career development
• Recognition for performance