Per Diem Patient Services Coord. III - Plastic Surgery

Brigham and Women's Hospital - Boston, MA

Hybrid - Boston, MA

Hospitals

About the position

Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician, staff members and management to ensure a quality-based, customer-oriented flow of work. Performs a wide range of administrative tasks including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals.

Responsibilities

• Schedules patient office appointments
• Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs.
• Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery.
• Completes procedures to check-out patients as they exit exam rooms, including scheduling appointments and testing
• Provides and coordinates office support including operating room schedules, maintaining files, correspondence with physicians, patients and other offices or agencies.
• Maintains physician's office to include calendar management, travel, office reception, mail processing, correspondence and reports and related responsibilities of an administrative nature.
• Ensures timely renewal and maintains files of physician's medical license(s), DEA certificate, professional liability insurance, etc.
• Organizes materials and information for processing of invoices and reimbursements.
• Cross covers other staff members, e.g. breaks, lunches, vacations, during variations in work flow as needed.
• Participates in periodic staff meetings or other departmental meetings.
• Perform/participate in special projects as may arise from time-to-time.
• Arranges patient surgeries by scheduling pre-surgery appointments and testing; reschedules as needed.
• Obtains all required authorizations and referrals in advance of surgery. Provides information to Admitting in a timely manner.
• Utilizes Epic to schedule surgeries electronically.
• Provides patients with pre-surgical instructions in a timely manner.
• Work effectively and efficiently with insurance companies to obtain pre-authorization for any and all surgical procedures.
• Schedule post-operative appointments and testing.

Requirements

• High School Diploma or GED required.
• Associate's Degree or Applicable Certification preferred.
• Minimum of 3 to 5 years of administrative experience.
• Experience in a healthcare setting helpful.
• Exceptional computer skills (including Word, Excel, Outlook, etc.) required.
• Knowledge of Epic preferred but not required.
• Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.
• Ability to work independently or in a team environment.
• Excellent interpersonal and customer service skills; ability to solve problems.