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UnitedHealth Groupposted 5 months ago
Part-time • Entry Level
Onsite • Owensboro, KY
Insurance Carriers and Related Activities
About the position
The Per Diem Switchboard Operator at Owensboro Health plays a crucial role in managing communication within the healthcare facility. This position involves receiving and relaying calls, operating telephone software, and coordinating patient transport. The operator must maintain a clean and organized work area while ensuring efficient communication and support for healthcare staff and patients. This role is part-time, requiring flexibility in scheduling to meet the varying needs of the organization.
Responsibilities
- Receives and relays internal and external calls and provides general information.
- Operates telephone software applications to route incoming calls and place outgoing calls.
- Operates the computerized system for patient transport, including answering calls, entering information, assigning Ambassadors, and clearing tasks when complete.
- Dispatches patient transport and security staff as needed, using proper radio etiquette.
- Maintains desk directories, on-call lists, reference guides, and other associated materials.
- Receives and accurately prioritizes phone calls to providers and nursing staff as needed.
- Communicates codes, alerts, drills, and other announcements according to established policies and protocols.
- Proficient in all software applications specific to the Communications Department.
- Maintains work area in a clean and orderly fashion to ensure equipment is functional.
Requirements
- High School Diploma / GED (or higher).
- Beginner level of proficiency with computer and Windows PC applications.
- Ability to cover any of the needed shifts on a per diem basis, up to 24 hours/week.
- Ability to work 100% on-site in Owensboro, KY.
Nice-to-haves
- 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
- Prior health care experience.
Benefits
- Flexible scheduling based on business needs.
- Opportunity for development in other roles.
