Performance Engineer

$101,970 - $203,940/Yr

CVS Health - Downers Grove, IL

Full-time - Mid Level

Hybrid - Downers Grove, IL

Health and Personal Care Retailers

About the position

The Performance Engineer at CVS Health will be part of the NextGen Production Support team, focusing on identifying, analyzing, and resolving performance issues within the claims and enrollment systems. This hybrid role requires collaboration with various teams to ensure system stability and performance, while also providing on-call support as needed.

Responsibilities

• Monitor system performance metrics such as response time, throughput, resource utilization, and error rates.
• Identify performance bottlenecks and associated root causes.
• Analyze behavior patterns to understand performance impacts across concurrent workloads.
• Develop performance test strategies and plans to measure against defined baselines or to define baseline performance criteria.
• Optimize system architecture and infrastructure to improve scalability and performance.
• Present performance test results and findings to stakeholders, including development teams, project managers, and product owners.
• Communicate performance issues and propose solutions to address them effectively.
• Collaborate with numerous applications teams to monitor systems, applications, and processes to meet availability goals and ensure high levels of customer satisfaction.
• Provide on-call support 24x7 as needed on a rotating basis.
• Participate in infrastructure, maintenance, and application release check-outs.
• Maintain system support documentation.
• Adhere to all established methodologies, standards, and guidelines.
• Manage various aspects of event, incident, problem, and change management.
• Foster a positive environment and demonstrate successful relationship building with cross-functional teams and business partners.

Requirements

• 3+ years experience with AppDynamics for transaction analysis, dashboarding, and alerting; Splunk for data analytics, dashboarding, reporting, and alerting; relational databases and data manipulation language (DML) for SQL queries and Linux shell commands.
• 3+ years experience supporting multi-tier applications.
• 3+ years exposure to batch processing, monitoring technologies, and trend analysis.
• 3+ years experience with event and incident management working across multiple teams.
• 3+ years experience working in and/or leading dynamic cross-competency teams through issue resolution.

Nice-to-haves

• Experience with Java/J2EE, Oracle Weblogic, Apache Karaf, and IIS.
• Experience with tuning SQL queries for performance, especially for Oracle RDBMS.
• Experience with web service technologies such as SOAP/REST and HTTP protocol.
• Experience with Microsoft Office Suite, especially Excel and Access.
• Proven success with data and trend analytics.
• Possess reasoning and decision-making skills in a fast-paced environment.
• Demonstrated ability to manage multiple tasks with attention to detail.
• Proven ability to work across boundaries without alienating others, while bringing out the best in peers to be successful.
• Understanding of delivery process via SAFE/AGILE methodologies.
• Excellent communication skills, both verbal and written; comfortable communicating with all levels of the company to include Senior Leadership and software vendor partners.
• Competent, self-starter with ability to identify and bring forward ideas to improve the overall platform.
• Strong analytical, critical thinking, problem resolution, and decision-making skills.
• A willingness to learn vendor applications and new technologies.
• Desire to be a confident member of an evolving team that is willing to work hard to make a difference for peers, business, and other IT professionals.

Benefits

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.