Performance Manager

Trinity Air Medical - Chandler, AZ

Full-time - Mid Level

Chandler, AZ

Air Transportation

About the position

The Performance Manager at Trinity Air Medical plays a crucial role in ensuring quality, consistency, and operational excellence within the organization. This position is dedicated to supporting organ donation and transplantation services, leading a Quality Assurance team to enhance process improvement, quality metrics, and training initiatives. The role requires strong leadership, analytical thinking, and strategic insight to uphold rigorous standards and guide continuous improvement strategies in collaboration with department leaders.

Responsibilities

• Lead the Quality Assurance team to ensure operational excellence and quality standards.
• Create, set, and uphold rigorous quality standards and KPIs.
• Guide continuous improvement strategies in collaboration with department leaders.
• Develop, implement, and standardize training programs for staff.
• Analyze quality metrics and drive process optimization initiatives.
• Communicate effectively with diverse teams and adapt to changing priorities.

Requirements

• Bachelor's or Master's degree in a related field (preferred).
• Two years of leadership experience in quality assurance or related fields.
• At least five years of experience in quality assurance, training, and process improvement roles.
• Proven leadership in quality assurance and process improvement.
• Proficiency with Lean, Six Sigma, or other process optimization methodologies.
• Strong analytical skills and experience creating, setting, and tracking KPIs.
• Exceptional communication and collaboration skills.

Nice-to-haves

• Experience in coaching and building a culture of accountability.
• Flexibility to support a fast-paced, mission-driven environment.

Benefits

• Opportunity to make a meaningful impact in organ donation and transplantation services.
• Supportive work environment focused on quality and operational excellence.