Permanent Supportive Housing Case Manager - Grace Mary Manor

Housing Connect - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

Social Assistance

About the position

The Permanent Supportive Housing Case Manager at Grace Mary Manor Housing Connect plays a crucial role in supporting formerly chronically homeless individuals by providing intensive case management services. This position involves working directly with clients in various settings, including their homes and agency offices, to help them achieve self-sufficiency and access necessary resources. The Case Manager collaborates with resident services staff, housing management, and community partners to identify client needs and coordinate supportive services effectively.

Responsibilities

• Develop and maintain a comprehensive network of supportive services for adults who have been chronically homeless.
• Support residents in their efforts toward self-sufficiency by defining clear, measurable goals with time frames.
• Build effective relationships with residents through regular contact in person, by telephone, and in writing.
• Complete well-organized case files that accurately reflect services provided.
• Complete paperwork, monthly reports, and case notes accurately and on time.
• Attend and actively participate in case staffing and agency meetings, weekly and as requested.
• Follow up on all referrals to ensure adequate services are provided.
• Assist residents with applying for, obtaining, and maintaining benefits.
• Collect program data to track resident progress on a monthly basis.
• Research and understand a Housing First approach and a client-driven approach to supportive services.
• Support residents in creating a forum for feedback and improvement.
• Proactively develop and promote self-reliance by helping residents access community resources.
• Coordinate supportive services with appropriate community agencies.
• Evaluate needs and gaps in services and work to identify solutions.
• Coordinate with property management and other staff to ensure effective communication and reduce problems.
• Act as an advocate for clients when appropriate.
• Organize, promote, and participate in community activities that foster healthy resident relationships and program stability.
• Support co-workers and work as a team to accomplish agency goals.
• Complete all paperwork including monthly reports, grant appeals, and data collection.

Requirements

• Bachelor's degree in education, social work, or a related field.
• Minimum of two years of full-time paid related experience.
• Computer literacy is required.
• Possession of a valid Driver's License and a good driving record.

Nice-to-haves

• Knowledge of issues impacting individuals who have been chronically homeless.
• Familiarity with methods and techniques of effective case management and assessment skills.
• Understanding of social service programs and community resources.

Benefits

• Mileage reimbursement