Personal Auto - Underwriting Assistant / Customer Service Representative

Lonestar 92.5 - Richardson, TX

Full-time - Entry Level

Richardson, TX

Insurance Carriers and Related Activities

About the position

At Lonestar Managing General Agency, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization! We are a growing regional personal auto insurance carrier and we have an immediate opening for an Underwriting Assistant / Customer Service Representative. No experience? No problem! We are seeking individuals with prior customer service experience and we will train you.

Responsibilities

• Provide a high level of customer service, delivering timely responses to agents on quotes, endorsements, and renewals.
• Actively develop a knowledge of coverage, exposures, rating plans, and state requirements.
• Participate in the design of department workflow and procedures.
• Enter new business policies, endorsements, and renewals.
• Timely respond to all phone and written requests from agency force or policyholders.
• Develop and maintain processes and reports, assimilate information as required to support the underwriting process.
• Work on special projects as assigned.

Requirements

• Prior customer service experience.
• Solid written and oral communication skills.
• High school degree or its equivalency.

Nice-to-haves

• Prior Personal Auto Underwriting experience, a plus, but not required.
• P&C agent license a plus.
• Bilingual a plus.

Benefits

• Paid training
• Wellness program
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching
• Flexible schedule